Jennifer McCullough

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Ensured compliance with industry and Federal regulations, reducing the risk of fines or penalties.

• Ensure all hourly workforce’s weekly pay is complete and submitted on time
• Submit all drivers per diem expenses for approval weekly
• Verify all manifests for signatures and Target stickers daily and submit them to the appropriate team for audit purposes
• Maintain all purchase orders and invoices for the branches and ensure they are paid in a timely manner
• Support the IB team but scheduling, monitoring, and correcting any IB errors. Prioritizing and watching appointments with hot products
• Partner with the Sales team to identify inventory gaps and delays in the supply chain that will affect sales and store deliveries
• Plan, organize and execute lunches and celebrations for our team.
• Execute all quarterly random drug/alcohol testing, maintain compliance testing folders with results and receipts.
• Attend all trainings and meetings for EWM, IDSD, Four Kites, Master Shopper, ART and Logistics

● Manage all service requests for Burlington Stores and Petco nation-wide

● Monitor all IVR check in’s and out to ensure compliance from all contractors

● Communicate with contractors to determine if repairs need to be quoted and parts ordered

● Submit all quotes to corporate partners for approval

● Order and track all parts for repairs

● Provide timely communication regarding all service calls to corporate partners

● Verify and document completed repairs with all customers

● Verify all required documents and pictures are received

● Invoice our customers for all repairs and quoted projects

● Authorize payment to all contractors for repairs provided

● Manage the inspection process for all fire life equipment for U.S. Bank and AT&T sites

● Ensure all inspection deficiencies are quoted and repaired as appropriate

● Prioritize and dispatch all service requests to the assigned contractor

● Collaborate and build partnerships with external partners to ensure premium service for our clients

● Monitor that all associated documents and reports are received and properly filed and distributed

● Process all service and inspection invoices for payment accurately and in a timely manner

● Help drive process improvements

● Review performance and drive change within our contractor base as needed

● Ensure timely and accurate scheduling of monthly inspections

● Troubleshoot and prioritize service calls

● Coordinate and optimize (10) technicians schedules

● Proficiently invoice all subcontracted sprinkler inspection billings to our customers

● Partner with internal partners as needed to execute solid customer service