Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer McCullough

Lake Wales

Summary

Dynamic customer service professional with experience at Pizza Hut, excelling in complaint handling and problem resolution. Proven ability to enhance customer satisfaction through effective communication and empathy. Skilled in CRM software and team development, consistently delivering exceptional service in fast-paced environments. Committed to creating welcoming atmospheres and optimizing guest experiences.

Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency with CRM software ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience.

Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth.

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

CSR

Pizza Hut
07.2024 - Current
  • Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
  • Processed orders accurately using point-of-sale systems to enhance customer satisfaction.
  • Maintained cleanliness and organization of dining area to create a welcoming environment.
  • Collaborated with team members to ensure timely food preparation and delivery during peak hours.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted with menu knowledge and food recommendations to enhance guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Restaurant Hostess

LEGOLAND Florida
05.2023 - 03.2024
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize table turnover and minimize wait times.
  • Assisted in training new host staff on customer service standards and operational procedures.
  • Coordinated with kitchen and waitstaff to ensure seamless guest experiences during peak hours.
  • Monitored dining area for cleanliness and organization, contributing to positive dining environment.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Checked in with servers to confirm preparedness before seating customers.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.

Crew Member

Mcdonalds, PDI FOODS
12.2022 - 04.2023
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
  • Collaborated with team members to ensure timely food preparation and order fulfillment.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Assisted in training new crew members on operational procedures and customer interaction techniques.
  • Implemented process improvements that enhanced order accuracy and reduced wait times for customers.
  • Resolved customer complaints promptly, fostering a positive dining experience and promoting repeat business.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Education

N/A -

Lake Wales High School
Lake Wales, FL
05.2023

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Professional telephone demeanor
  • Problem resolution
  • Team development
  • Reading comprehension
  • Store maintenance

Timeline

CSR

Pizza Hut
07.2024 - Current

Restaurant Hostess

LEGOLAND Florida
05.2023 - 03.2024

Crew Member

Mcdonalds, PDI FOODS
12.2022 - 04.2023

N/A -

Lake Wales High School

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