Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Jennifer McDonald

Troy,NY

Summary

Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

Overview

12
12
years of professional experience

Work History

Controller

Van Rensselaer Manor
03.2023 - 01.2024
  • Negotiate, prepare, and submit to County Finance all contracts for facility
  • Heighten staff performance by managing, developing, and training staff, establishing, and monitoring goals, and analyzing and reporting on performance metrics to augment overall productivity
  • Oversee fiscal services program and budget, and review quality standards, policies, procedures, ordinances, and regulations to identify and resolve compliance and billing issues
  • Complete Federal and State audits by partnering with audit team
  • Work with administration and department directors on other complex fiscal matters as required to reduce expenses

Director of Business Services

The Center for Disability Services
09.2020 - 03.2023
  • Heighten staff performance by hiring, managing, developing, and training staff, establishing, and monitoring goals, and analyzing and reporting on performance metrics to augment overall productivity
  • Interpret, monitor, and review monthly financial information and statistics for accuracy and fiscal impact
  • Oversee fiscal services program and budget, and review quality standards, policies, procedures, ordinances, resolve compliance and billing issues
  • Process billing and invoices while coordinating all purchasing and financial aspects for nursing home by implementing robust systems to guarantee accuracy saving facility lost revenue
  • Aid with Federal and State audits by partnering with audit team

Branch Manager, ExamOne

A Quest Diagnostics Company
05.2018 - 09.2020
  • Managed all accounting operations including billing, A/R, A/P, GL , inventory accounting, and revenue recognition
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently bringing branch office into top 20 in the country
  • Met deadlines by proactively managing individual and team tasks and streamlining processes

Business Office Manager

Genesis Health Care
04.2017 - 03.2018
  • Oversaw billing and follow-up of Medicare, Medicaid, private pay, and co-insurance, identifying and resolving any issues
  • Established processes and procedures for effectively managing payments, minimizing losses/discrepancies
  • Aided organization with maintaining positive revenue and financial growth by formulating sound financial strategies and implementing proper internal controls, facilitating business growth.
  • Established team priorities, maintained schedules and monitored performance.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Updated reports, managed accounts, and generated reports for company database.

Pharmacy Technician Supervisor

Maine Medical Center
10.2016 - 04.2017
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Supervised 30 pharmacy technicians and coordinated day-to-day assignments.
  • Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
  • Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
  • Self-motivated, with strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Pharmacy Business Manager

Children’s Hospital of The King Daughter’s
04.2012 - 10.2016
  • Coordinated and directed preparation of budget and financial forecasts and reported on variances, implementing corrective measures for any major deviations
  • Controlled inventory, including procuring and maintaining product contracts, reducing stock-outs
  • Secured competitive prices by cultivating lasting relationships with vendors, slashing procurement costs
  • Supervised pharmacy technicians, directing staff recruitment, and training, and establishing measures to assure compliance with local, state, and federal government reporting requirements.

Education

Bachelor of Science - Healthcare Management

South University
Savannah, GA
12.2014

Skills

  • Financial Planning & Analysis
  • Operational Development/Process Improvement
  • Inventory Control
  • Purchasing & Cost Management
  • Payroll Management
  • Medical Billing
  • AP/AR
  • HR Policies and Procedures
  • Staff Training
  • Collections understanding
  • Financial statement review
  • Staff Management
  • Budget Preparation
  • Multitasking
  • Attention to Detail
  • Supervision and leadership

Military Service

US Navy, Petty Officer Third Class, Good Conduct Medal, Sea Service Medal, Southeast Asia Medal

Timeline

Controller

Van Rensselaer Manor
03.2023 - 01.2024

Director of Business Services

The Center for Disability Services
09.2020 - 03.2023

Branch Manager, ExamOne

A Quest Diagnostics Company
05.2018 - 09.2020

Business Office Manager

Genesis Health Care
04.2017 - 03.2018

Pharmacy Technician Supervisor

Maine Medical Center
10.2016 - 04.2017

Pharmacy Business Manager

Children’s Hospital of The King Daughter’s
04.2012 - 10.2016

Bachelor of Science - Healthcare Management

South University
Jennifer McDonald