Jennifer McDonald
Retain Manager
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Team Leader
Tractor Supply Company
07.2023 - Current
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Performing opening /closing procedures.
- Transporting and making bank deposits.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Department Manager
ShopRite - Shop From Home
04.2020 - 05.2023
- Led a team of professionals to consistently achieve or exceed performance targets.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Responsible for all billing.
- Made weekly schedule.
- I lead, monitored and managed all day to day operations for the shop from home department.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Communicated with managers of other departments to maintain transparency.
-
Canine Care Technician
The Dog
01.2020 - 04.2020
- Improved facility cleanliness through diligent maintenance of dog living areas, feeding stations, and play spaces.
- Streamlined kennel operations by implementing organizational systems for supplies, tools, and equipment.
- Enhanced canine health by conducting thorough daily assessments and promptly addressing any issues.
- Contributed to a positive environment for the dogs by engaging in regular socialization and play activities.
Education
High School Diploma -
Walter Panas High School
Cortlandt Manor, NY 05.2001 -
Skills
Customer Focus
Corporate Governance
Sales Leadership
Hiring and Training
Shift Scheduling
Store Opening and Closing
Problem-Solving
Goal Setting
Sales Growth
Retail Employee Training
Timeline
Team Leader
Tractor Supply Company
07.2023 - Current
Department Manager
ShopRite - Shop From Home
04.2020 - 05.2023
Canine Care Technician
The Dog
01.2020 - 04.2020
High School Diploma -
Walter Panas High School
05.2001 -