Jennifer McDonald
Gulfport,MS
Summary
Authorized to work in the US for any employer
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Veterans Administration
Biloxi , MS
12.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Entered prescription information into computer databases.
- Performed routine maintenance on pharmacy equipment such as counting machines and pill counters.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Pharmacy Technician
Memorial Hospital Gulfport
Gulfport, MS
08.2021 - Current
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Filling outpatient medications, specialty medications and assisting with the meds to bed program.
- Managed filing of prescriptions, both electronically and manually.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Prepared prescription transfers to other pharmacies.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Certified Senior Pharmacy Technician
Walgreens
Gulfport, MS
08.1999 - Current
- Maintained clean and organized pharmacy shelving and work areas.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- I assist customers with over the counter medications, covid 19 testing, mailing prescriptions to the patients, prescription order entry, third party insurance billing,insurance charge backs, ordering medications/supplies for the pharmacy and filling prescriptions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Compounded sterile products in accordance with USP 797 guidelines.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Coordinated delivery services for patients unable to pick up their medications in person.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Addressed and resolved patient complaints and concerns.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Managed the pharmacy's electronic health records system.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Trained new technicians in pharmacy procedures and customer service.
- Answered telephones to respond to questions or requests.
- Cleaned and maintained equipment or work areas according to prescribed methods.
Education
High School Diploma -
Temple Christian Academy
Gulfport, MS05-1998
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Preparing Bulk Medications
- Stocking Shelves
- Ordering and Stocking Medications
- Cash Register Operations
- Payment Processing
- Answering and Routing Calls
- Prioritization and Organization
- Prescription Refill Fulfillment
- Prescription Filling and Labeling
- Customer Service
- Data Entry
- Insurance Verification
- Insurance Billing
- Resolving Customer Issues
- Problem-Solving Skills
- Workflow Optimization
- Supporting Pharmacy Operations
- Troubleshooting Malfunctioning Equipment
- Inventory Management
Certifications
- Ptcb certified since 2001
- Mississippi board of pharmacy
- Immunization administration
- CPR & First-Aid
Timeline
Pharmacy Technician
Veterans Administration
12.2023 - Current
Pharmacy Technician
Memorial Hospital Gulfport
08.2021 - Current
Certified Senior Pharmacy Technician
Walgreens
08.1999 - Current
High School Diploma -
Temple Christian Academy
Mississippi Gulf Coast Community College