Summary
Overview
Work History
Education
Skills
Favorite Quotes
Special Interests
Timeline
Generic

Jennifer McDonald Clark

Winter Garden,FL

Summary

Collaborative Leader dedicated to partnering with all levels of our organization to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Manager, Project Development

Disney Central
12.2022 - Current
  • Integrate multiple new initiatives seamlessly for front line operations
  • Manage and motivate direct reports to support front line operations
  • Accomplish multiple tasks within established timeframes.
  • Effectively communicate to all levels of the organization

Manager, Sales

Disney Central
03.2017 - 12.2022
  • Led and developed a team of up to 12 salaried Sales and Service Leaders covering multiple lines of business
  • Created and implemented monthly sales promotions for Front Line Agents and Leaders
  • Collaborated with Backstage partners to maintain operational service levels

Sales Effectiveness Leader

Disney Central
02.2015 - 03.2017
  • Acted as a liaison with our partners to promote the best interests of the sales teams
  • Conducted site visits and created sales training to promote room night and ticket sales
  • Increased Other Great Accommodations room night penetration over 200% from Fiscal Year 2015 to Fiscal Year 2016
  • Onboarded new Front Line Leaders, as well as acted as backfill for Leaders on leave or vacation
  • Organized, communicated and coordinated multi team endeavors, such as the PC refresh and seating assignments

Sales and Service Leader

Disney Central
02.2012 - 02.2015
  • Led a team of up to 28 sales Agents to drive Walt Disney World Resort sales using the Sales Through Service method, with team revenues in excess of $2.5M each month
  • Coached Cast Members using contact center Key Performance Indicators as guidelines
  • Partnered with peers to create sales contests and recognition events

Sales Specialist

Disney Central
11.2010 - 02.2012
  • Leveraged Sales Through Service techniques to provide the highest level of Guest satisfaction while maximizing revenue opportunities
  • Responsible for an average of $300,000 per month in sales
  • Produce weekly reporting on call trends.

Education

Bachelor of Science in Hospitality, Sport And Tourism Management -

Troy University
05.2019

Skills

  • Sales and Service Leadership in a high volume, metrics based environment
  • Verbal and written communication to all levels of the organization
  • Resourceful problem solving and decision making focused on Cast, Guest, and Business results
  • Project management, planning, and implementation skills with a holistic approach to success
  • Balance multiple priorities with minimal supervision

Favorite Quotes

"Show class, have pride, and display character. If you do, winning takes care of itself." Paul Bryant



"Perfection is not attainable, but if we chase perfection, we can catch excellent." Vince Lombardi



"Your focus determines your reality." Qui Gon Jinn

Special Interests

Spending time with family, friends, and dogs



Enjoying fine food and wine



Watching and playing sports



Travel 



Puzzles



Reading


Timeline

Manager, Project Development

Disney Central
12.2022 - Current

Manager, Sales

Disney Central
03.2017 - 12.2022

Sales Effectiveness Leader

Disney Central
02.2015 - 03.2017

Sales and Service Leader

Disney Central
02.2012 - 02.2015

Sales Specialist

Disney Central
11.2010 - 02.2012

Bachelor of Science in Hospitality, Sport And Tourism Management -

Troy University

Similar Profiles

CREATE PROFILE
Jennifer McDonald Clark