Jennifer McDonnell
Bechtelsville,PA
Summary
Dynamic leader with a proven track record at Planet Fitness, excelling in staff training and membership growth. Expert in fostering team motivation and managing conflicts, achieving significant performance improvements. Skilled in facility management and budget control, demonstrating exceptional multitasking and problem-solving abilities.
Seasoned Club Manager runs smooth day-to-day business operations. Well-versed in overseeing staff members, managing suppliers and taking full control of budget. Brings industry best practices to every area while delivering on operational, financial and strategic goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Club Manager
Planet Fitness
12.2022 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Recruited, hired, and trained to develop high-performing staff.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Planned, organized, and coordinated special events and celebrations.
Club Manager
Planet Fitness
05.2018 - 12.2022
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Recruited, hired, and trained to develop high-performing staff.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Implemented policies and procedures to improve club operations and standards.
- Prepared monthly reports and budgets to track revenue and expenses.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Assistant Manager
Planet Fitness
01.2018 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manger
Planet Fitness
03.2016 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Member Services Representative
Planet Fitness
08.2015 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Recreational Attendant
Indiana University of PA
01.2014 - 05.2015
- Coordinated group events and activities effectively to maximize guest engagement and enjoyment.
- Adapted quickly to changing priorities within the facility, demonstrating flexibility and professionalism in managing various tasks and responsibilities.
- Enforced facility rules consistently while maintaining friendly interactions with all patrons during their visit.
- Managed inventory of recreational equipment, ensuring proper maintenance and timely replacement when necessary.
- Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating, and deactivating working displays and turning off and on lights for security.
Cashier
ACME Markets
06.2008 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Athletic Training
University of Pittsburgh
TitusvilleBachelor of Science - Sports Management, Minor in Business
Indiana University of PA
Indiana, PA05.2015
Skills
- Staff Training
- Membership Growth
- Team motivation
- Facility Management
- Staff Scheduling
- Conflict Resolution
- Coaching and Mentoring
- Team Leadership
- Attention to Detail
- Problem-Solving
- Time Management
- Budget Control
- Problem-solving abilities
- Multitasking
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
Timeline
Club Manager
Planet Fitness
12.2022 - Current
Club Manager
Planet Fitness
05.2018 - 12.2022
Assistant Manager
Planet Fitness
01.2018 - 05.2018
Assistant Manger
Planet Fitness
03.2016 - 12.2017
Member Services Representative
Planet Fitness
08.2015 - 03.2016
Recreational Attendant
Indiana University of PA
01.2014 - 05.2015
Cashier
ACME Markets
06.2008 - 08.2010
Bachelor of Science - Athletic Training
University of Pittsburgh
Bachelor of Science - Sports Management, Minor in Business
Indiana University of PA