Jennifer McDowell
Olympia,WA
Summary
Collaborative leader that is data driven with proven success in operational excellence, organizational development, and employee engagement. Deliberate and thoughtful strategic leader that prioritizes employee and patient satisfaction to drive meaningful change and sustained progress. Committed to building and managing high-performing teams to regularly surpass expectations. Skilled leader adept in cross-functional collaboration. Optimizes processes and communication and drive results for employee and patient satisfaction. Dedicated to continuously improving professional knowledge and business operations by applying best practice standards.
Overview
24
24
years of professional experience
Work History
Senior Manager Imaging Operations and Regional Manager Imaging- Vascular US Program Manager
Kaiser Permanente
Olympia, WA
12.2020 - Current
- Kaiser Leadership University graduate
- Co-Lead Management Unit Based Team UFCW
- Increased employee satisfaction 20 points in 18 months
- Increased employee engagement participation by 30% in 18 months
- Increased patient satisfaction 21% in one year
- Worked with ordering providers to optimize EPIC catalog for orderables
- Managed day to day operations of 24/7 Imaging clinic with advanced urgent care with 60 FTE’s
- Created dyad structure as the Ultrasound Regional content expert
- Work collaboratively with the Vascular Surgery providers to add Vascular Ultrasound services to KP WA
- Collaboratively work with Regional Imaging Director to engage corporate stakeholders necessary to guide and shape the program
- Created structured dictations for interpretations of highly complex Vascular exams
- Created the standards for quality control and assessment
- Strategically worked with individual clinic managers on hiring and Ultrasound quality initiatives.
Director of Imaging Services
Northern Arizona Healthcare
Flagstaff, AZ
11.2018 - 08.2020
- Clinical Manager from November 2018 to May 2019
- Directly managed 60 professional and technical staff across multiple specialties including 5 procedural nurses
- Aligned operations to meet regulations on moderate sedation for IR and MRI procedures
- Increased knowledge and skills across several Imaging specialties with a special focus on Ultrasound, CT, and MRI
- Collaboratively worked with OR and ED to further increase communications and improve care coordination
- Created consistent and measurable quality standards to increase reliability in leadership
- Strategically expanded services based on gap analysis and services
- Effectively negotiated contracts to align costs to value and necessity
- Strategically staffed 3 modalities to eliminate 65% of OT costs in first 3 months of employment
- Updated quality control standards, methods and procedures to meet compliance requirements
- Evaluated quality and performed RCA's to identify and resolve operational barriers
- Applied Just culture methodology to multiple safety events
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Established and maintained productive working relationships to resolve operational difficulties and to promote interdisciplinary, collaborative approach to align with organizational goals
- Improved quality processes for increased efficiency and effectiveness
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.
Director of Radiology
Mercy Medical Center
Cedar Rapids, IA
10.2016 - 08.2018
Radiology Manager/Diagnostic and Procedural Ultrasound
Virginia Mason Medical Center
Seattle, WA
03.2011 - 10.2016
Director of Diagnostic/Vascular Ultrasound Program
Gibbs College
Boston, MA
07.2010 - 02.2011
Technical Manager Ultrasound and 3D Lab
Massachusetts General Hospital
Boston, MA
09.2006 - 07.2010
Senior Sonographer
Newton Wellesley Hospital
Newton, MA
10.2004 - 09.2007
Senior Sonographer
KU Medical Center, KUPI Perinatal
Kansas City, KS
01.2002 - 10.2004
Sonographer
KU Medical Center Radiology
Kansas City, KS
06.2000 - 01.2002
Education
Masters - Healthcare Management -
CAMBRIDGE COLLEGE
01.2007
Certificate Diagnostic & Vascular Sonography -
St. Luke's Hospital/Avila
01.1998
Associate of Applied Science - Radiologic Technology -
Indian Hills Community College
01.1997
Skills
- Extensive Union experience
- Skilled change manager
- Toyota Prod System/Greenbelt
- Skilled Presenter
- Collaborative leadership skills
- Workflow management expert
- Quality assurance and control
- Team Building
- Business performance management
- Strategic Planning
- Data Analytics
- Market Analysis
- Budget Oversight
- Talent Development
- Resource Allocation
- Reporting oversight
- Partnership Development
- Cross-functional team leadership
- Operations Management
- Budget Administration
- Data-driven decision-making
- Cross-Functional Collaboration
- Human Resources Management
- Influencing and negotiating
- Cross-Functional Communication
Affiliations
- Guest Speaker and Moderator at American Institute of Ultrasound in Medicine Conference annually 2007-2019
- CardioVascular chairperson AIUM 2012-2018
- Educational lectures for both SDMS and SVU
- Chair-person of multiple service and charity related committees-United Way
- International Educational speaker on 3D Post Processing
- RSNA Posts 2013 and 2014 pelvic floor 3D reconstructions
- Published multiple book Elsevier Chapters on Ultrasound
- Published in peer reviewed medical journal-SDMS
References
References available upon request.
Timeline
Senior Manager Imaging Operations and Regional Manager Imaging- Vascular US Program Manager
Kaiser Permanente
12.2020 - Current
Director of Imaging Services
Northern Arizona Healthcare
11.2018 - 08.2020
Director of Radiology
Mercy Medical Center
10.2016 - 08.2018
Radiology Manager/Diagnostic and Procedural Ultrasound
Virginia Mason Medical Center
03.2011 - 10.2016
Director of Diagnostic/Vascular Ultrasound Program
Gibbs College
07.2010 - 02.2011
Technical Manager Ultrasound and 3D Lab
Massachusetts General Hospital
09.2006 - 07.2010
Senior Sonographer
Newton Wellesley Hospital
10.2004 - 09.2007
Senior Sonographer
KU Medical Center, KUPI Perinatal
01.2002 - 10.2004
Sonographer
KU Medical Center Radiology
06.2000 - 01.2002
Masters - Healthcare Management -
CAMBRIDGE COLLEGE
Certificate Diagnostic & Vascular Sonography -
St. Luke's Hospital/Avila
Associate of Applied Science - Radiologic Technology -
Indian Hills Community College
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