Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jennifer McElrone

Newark,DE
Jennifer  McElrone

Summary

Accomplished Customer Service Specialist with a proven track record at Corporate Interiors, adept in complaint resolution and customer retention. Leveraged excellent communication and computer proficiency to enhance client satisfaction and streamline operations. Known for exceptional problem-solving abilities and efficient data management, significantly improving customer service delivery.

Overview

5
years of professional experience
1
Certification

Work History

Corporate Interiors

Customer Service Specialist
09.2022 - Current

Job overview

  • Reviews and evaluates requests for estimates.
  • Reviews construction documents and understands scope of work to bid.
  • Prepares weekly bid calendar and ensures timely completion of estimates.
  • Executes take-offs of construction documents and inputs take-offs into a computer spreadsheet.
  • Obtains pricing for materials and bids from subcontractors.
  • Prepares cost analysis in computer by recapitulating material, labor, equipment, subcontractor, and overhead costs incurred in the installation of items. Where predetermined standard(s) are not available, makes an estimate.
  • Informs the immediate supervisor of any observed inaccuracies or omissions in quoted items/computer database.
  • Develops and maintains resource information on products, vendors, subcontractors, government requirements, etc.
  • Reviews estimates and revisions for completeness and accuracy.
  • Attends departmental meetings as required.
  • Photocopies documents and plans.
  • Creates job folders.
  • Creates job schedules
  • Prepares a site report related to logistics of our trucking, installation teams
  • Serves as a direct point of contact for client and our foreman
  • Prepares Change Order quotes for unexpected, added scope on site.

Requirements:

Lowes

Internet Fulfillment Lead
01.2020 - 09.2022

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Head of online shopping. Advising coworkers of various tasks that need to be done
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.

Education

Southern New Hampshire University
Manchester, NH

01-2027

Christina Hiigh School
Newarl, DE

High School Diploma
06-2009

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Complaint resolution
  • Price quotes
  • Customer retention
  • Customer order management
  • Account management
  • De-escalation techniques
  • Data entry
  • Computer proficiency
  • Active listening
  • Follow-up skills

Certification

Peer Support 101- Training through MHA of Delaware

Timeline

Customer Service Specialist

Corporate Interiors
09.2022 - Current

Internet Fulfillment Lead

Lowes
01.2020 - 09.2022

Peer Support 101- Training through MHA of Delaware

Southern New Hampshire University

Christina Hiigh School

High School Diploma
Jennifer McElrone