Jennifer McElroy
SACRAMENTO,CA
Summary
Dynamic mediator with extensive experience at Angel Costa, adept at applying mediation techniques and building rapport to resolve conflicts effectively. Proven ability to conduct thorough legal research and maintain confidentiality, ensuring successful outcomes in complex disputes. Recognized for exceptional communication skills and a strong commitment to professional ethics.
Experienced with mediating complex disputes and facilitating constructive dialogue. Utilizes active listening and negotiation techniques to address and resolve conflicts effectively. Track record of fostering positive relationships and achieving fair outcomes through skilled communication and problem-solving.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
Mediator
Angel Costa
01.2023 - 05.2025
- Conducted interviews to gather critical evidence for case evaluations.
- Prepared precise case documentation to facilitate effective conflict resolution processes.
- Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
- Assisted clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.
- Conducted thorough research on case backgrounds to better understand the context of disputes and inform mediation approaches.
- Applied deep understanding of relevant laws and policies to reach agreements.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
Housekeeper
Self Employed Services
02.2016 - 03.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Cashier/appointment Setter
Honeywell Honey Baked Ham
10.2009 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma - General Ed
Pondorado High School
Camino, CASkills
- Nonverbal communication
- Impartiality
- Self-awareness
- Open-mindedness
- Building rapport
- Assertiveness
- Cross-cultural sensitivity
- Mediation techniques
- Trust building
- Confidentiality
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Legal research
- Professional ethics
- Stress tolerance
- Self motivation
- Emotional intelligence
- Deductive reasoning
I do a lot of charity work with the homeless, I also work well with the homeless outreach program...
Helping them get connected with the correct resources to get the help that they need to re-enter society successfully.
Timeline
Mediator
Angel Costa
01.2023 - 05.2025
Housekeeper
Self Employed Services
02.2016 - 03.2024
Cashier/appointment Setter
Honeywell Honey Baked Ham
10.2009 - 01.2016
High School Diploma - General Ed
Pondorado High School
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