Jennifer McGill
Ringgold,GA
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations. Develop and lead productive and efficient office staff. Strong organizations skills, superb understanding of performance metrics. Excellent communication and interpersonal skills; builds rapport and relationships with peers, and clients.
Overview
24
24
years of professional experience
Work History
Practice Manager
Chattanooga Family Dentistry
02.2012 - 08.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Developed and implemented smart goals for entire staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
District Manager
Kool Smiles Dental
01.2007 - 02.2012
- Overseen all the operational functions of 9 dental offices in the state of Georgia focused primarily on underserved children to enforce high-quality standards of operation.
- Implemented business rhythms designed to maximize performance in patient growth
- Drove Revenue Cycle performance for billing and collections and achieved improved collections as a percent of revenue, and reduced denials and rejections.
- Promoted Kool Smiles brand throughout community marketing efforts.
- Coordinated with other district managers to actualize performance improvement strategies.
- Conducted quarterly events from different dental sponsors to establish relationships with our doctors.
- Conducted compliance audits quarterly focused on infection control and OSHA regulations
Customer Service Supervisor
EPB, Electric Power Board
01.2000 - 12.2006
- Supervised and Managed 45 Customer Service Representatives that handled 35,000 calls a month, customers billing questions, payment arrangements, connects and disconnects, and maintaining accounts.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed a satellite office that handled customers face to face by applying payments to their accounts and any customer billing questions or needs.
- Efficiently managed finances within a firm budget and compiled reports
Education
High School Diploma -
Ridgeland High School
Rossville, GAAssociate Degree in Business -
Dalton State College
Dalton, GATimeline
Practice Manager
Chattanooga Family Dentistry
02.2012 - 08.2023
District Manager
Kool Smiles Dental
01.2007 - 02.2012
Customer Service Supervisor
EPB, Electric Power Board
01.2000 - 12.2006
High School Diploma -
Ridgeland High School
Associate Degree in Business -
Dalton State College