Jennifer McGrew
Tyler,TX
Summary
Human Resource Technician with ten years of experience working in client and customer-facing industries to support all internal and external personnel based on their needs. Adept at coordinating new hire orientation and training, recruitment, and employee benefits and compensation. Collaborative and engaging, ensuring that all employees and clients/customers are consistently supported.
Overview
13
13
years of professional experience
Work History
Human Resource Technician
City Of Tyler
12.2017 - Current
- Manage and oversee all front desk operations, including but not limited to greeting 30+ visitors and employees daily
- Coordinate pre-employment testing
- DOT trainer for safety sensitive positions
- Process and enter all non-civil services Personnel Action Forms and benefits into our HRIS
- Process address changes, mid-year benefit changes for active employees and retirees
- Conduct new hire orientation
- Manage FMLA, short-term disability, and ADA
- Respond to employment verification requests and salary surveys
- Prepare DPRs and purchase orders so that invoice payments occur on-time
- Train the receptionist on processes and procedures
- Assist with temporary employee placement
- Assist with civil service testing
- Assist with year-end ACA process
3rd Key Sales Associate
Cato Fashions
Tyler, TX
11.2021 - Current
- Completed point of sale opening and closing procedures.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Marked-down clearance items and relocated merchandise to proper store areas.
Human Resource Receptionist/Assistant
Express Employment Professionals
02.2017 - 12.2017
- Greeted employees and visitors as they arrived, informing the organization regarding their presence so that they received timely and appropriate support
- Answered and transferred a vast number of incoming calls daily so that individuals received the appropriate support that they needed in addition to setting up meetings within the organization
- Processed mail daily, coordinating its arrival to the appropriate personnel and department, forecasting organizational needs and ordering supplies in a timely manner to prevent shortages
- Assisted the volunteer coordinator as well as the human resources department regarding volunteer and employment applicants and organizational projects
- Trained volunteers to perform specific duties and tasks to support organizational objectives
Substitute Teacher
Tyler ISD
10.2014 - 02.2016
- Taught and instructed students so that they received appropriate support in the absence of their teacher based on the content being taught, their ages, and their individual educational needs
- Recorded information regarding student behavior, lesson execution, attendance, and other appropriate information to ensure that the daily teacher is up-to-date and provided with all necessary information
- Supported a variety of educational institutions’ administrative functions, serving as a support personnel when needed
- Addressed and answered all students’ questions, providing them with a positive educational experience
Receptionist
Nexstar Broadcasting
01.2015 - 09.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Package Handler
FedEX
11.2014 - 06.2015
- Sorted numerous packages and loaded them into the appropriate trucks so that they arrived to the appropriate destination in a timely manner
- Researched addresses and cross-referenced delivery addresses with packages waiting to be delivered to that specific location
- Provided exceptional service to and worked with various drivers, answering any and all questions in a timely manner
- Adhered to all safety and quality control standards in addition to preventing damages to all packages
Teller/Loan Officer & Cashier
Thrifty Loans
05.2014 - 09.2014
- Processed payments and loans for customers based on their specific histories and needs
- Traveled to other organizational locations to assist organizations with their individual needs and ensure that their needs were met
- Collected data for new loans based on customer trends and usage, recording all information appropriately
- Interacted with multiple customers, facilitating a welcoming environment while completing deposits and change orders daily
Actively Seeking Employment
01.2013 - 05.2014
Teller
SouthSide Bank
05.2012 - 01.2013
- Processed deposits, withdrawals, and transfers for customers daily, providing them with all information that they needed in a timely manner
- Researched account items and information for customers so that they received personalized information and recommendations based on their goals and needs
- Processed credit card and loan payments accurately and in a timely manner
- Traveled to 2 locations to assist with their organizational operations and employee training to enhance customer service
Cashier
Tom Thumb
02.2010 - 02.2012
- Engaged with customers, ensuring that they received all products needed in addition to an exceptional shopping experience
- Opened and closed stations, cross-referencing customer orders with their payment information so that the register was in the appropriate standing
- Addressed and resolved customer complaints quickly and efficiently, preventing any issues from occurring and enhancing customers’ longevity with the organization
- Accurately charged customers based on their purchases and products obtained
Education
Bachelors of Science - Business Administration
Texas College
Tyler, TX05.2017
Associates of Arts - General Studies
Texas College
Tyler, TX05.2016
Skills
- Human Resources
- Benefits & Compensation
- File and Records Management
- Training
- Microsoft Office
- Employee Relations
- Customer Service
- Orienting New Employees
- Recruiting
- Project Coordination
- Office Management
- Compliance
- Cash Handling
- Retail Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
3rd Key Sales Associate
Cato Fashions
11.2021 - Current
Human Resource Technician
City Of Tyler
12.2017 - Current
Human Resource Receptionist/Assistant
Express Employment Professionals
02.2017 - 12.2017
Receptionist
Nexstar Broadcasting
01.2015 - 09.2015
Package Handler
FedEX
11.2014 - 06.2015
Substitute Teacher
Tyler ISD
10.2014 - 02.2016
Teller/Loan Officer & Cashier
Thrifty Loans
05.2014 - 09.2014
Actively Seeking Employment
01.2013 - 05.2014
Teller
SouthSide Bank
05.2012 - 01.2013
Cashier
Tom Thumb
02.2010 - 02.2012
Bachelors of Science - Business Administration
Texas College
Associates of Arts - General Studies
Texas College
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