Jennifer Mcgriff

Customer Service ( Front Counter)

Bob Williams Dry Cleaning

08.2009 - Current

Greeted customers warmly, fostering a welcoming atmosphere and encouraging repeat business.
Adapted quickly to changing priorities during peak hours, ensuring consistent service quality.
Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
Provided expert product knowledge to assist customers in making informed decisions about their purchases.
Increased customer satisfaction by providing efficient and friendly service at the counter.
Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
Operated register efficiently, reducing wait times and improving customer experience.
Professionally answered telephones and responded to customer inquiries.
Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
Collaborated with team members to streamline processes and enhance overall efficiency.
Maintained stock and replenished workstation products.
Performed arithmetic functions handling cash, close checks and balance register.
Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
Acquired product knowledge and proposed changes to current products and new product concepts.
Managed cash transactions for accurate accounting and minimized discrepancies.
Collaborated with team members to identify discrepancies and resolve issues promptly.
Assisted in training of new staff on proper counting techniques and procedures.
Enhanced customer experience by providing accurate and swift counting services.
Checked loads to identify contents and unauthorized or highly regulated materials.