Jennifer McGuire
Orlando,FL
Summary
Experienced professional seeking a position in a dynamic organization to effectively utilize skills, knowledge, and experience in delivering exceptional care and customer service. Committed to providing top-notch support and fostering positive client relationships. Dedicated, detail-oriented, and proven track record of exceeding expectations. Ready to contribute to a team-oriented environment that values excellence and continuous growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Wilson Elite Services LLC
06.2012 - Current
- Established and enforced rules for behavior, policies and procedures to maintain order amongst children
- Observe and evaluate children's performances
- Tube feeding
- Demonstrated life skills and activities to children
- Provide a variety of materials and resources for children to explore, manipulate, and use both in learning activities and imaginative play
- Encourages clients to have positive outlooks in life and learning
- Respite care
- Life Skills Coach
- Summer Camp
- Adult Day Program.
Teleperformance USA
Content Moderator
Port Saint Lucie
06.2021 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Direct Care Staff
The ARC of Saint Lucie County and The ARC of Martin County
Fort Pierce, Florida
06.2012 - 10.2013
- Established and enforced rules for behavior, policies and procedures to maintain order amongst children
- Observe and evaluate children's performances
- Tube feeding
- Demonstrated life skills and activities to children
- Provide a variety of materials and resources for children to explore, manipulate, and use both in learning activities and imaginative play
- Encourages clients to have positive outlooks in life and learning
- Respite care
- Life Skills Coach
- Summer Camp
- Adult Day Program.
Medical Assistant
Med Vance Institute
Stuart, Florida
05.2010 - 02.2011
- Externship: All American Physicians
- Vital Signs
- Phone triage
- Phlebotomy
- Scheduling
- Injections
- Insurance Verification
- E.K.G
- Charting
- Dermal Punctures
- Filing.
Preschool Teacher Assistant
Kiddies Academy
Upper Marlboro, Maryland
01.2001 - 01.2004
- Established and enforced rules for behavior, and policies and procedures to maintain order among children
- Observe and evaluate children's performance behavior, social development and physical health
- Read books to entire classes or in small groups
- Demonstrate activities to children
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Taught the children life skills such as eating habits, potty training and social manners.
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Call center experience
- Dispute Mediation
- Customer satisfaction measurement
- Escalation management
- CRM software proficiency
- Cross-selling strategies
- Service recovery
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Excellent Communication
- Team Collaboration
- Multitasking and Organization
- Handling Customer Complaints
- Computer Skills
- Sales expertise
- Conflict Resolution
- Quality Control
- Order Fulfillment
- Complaint resolution
- Staff education and training
- Data Entry
- Performance Goals
- Client rapport
- Progress Reporting
- Records Maintenance
- Technical Support
- Quality Inspection
- Clerical Support
- Customer Relationship Management
- Records Management
- Service Scheduling
- Process Improvements
- Product Training
- Technical knowledge
- Customer Retention
- Cost Estimation
- Data Processing
- Service Order Flow
- CRM Software
- Repairs Scheduling
- Tech-Savvy
- Work Order Interpretation
- Documentation And Reporting
- Call Center Operations
- Service Recommendations
- Price Quoting
- Account Management
- Service Estimates
- Warranty Claims Process Management
- Repair Quality Inspections
- Critical Thinking
- Active Listening
- Time Management
- Cash Handling
- Decision-Making
- Analytical Thinking
- Good Judgment
- Flexible Schedule
- Safety awareness
- Stock management
- Valid Driver's License
- Heavy Lifting
- Cleaning procedures
- Payment Processing
- Inventory Management
- Sales and Operations
- Preventive Maintenance
- Equipment Inspection
Certification
- CPR
- Medication Administration
- Disaster Preparedness
- HIV/AIDS 500/501
- First Aid
- Zero Tolerance
- Introduction to Development Disabilities
- Health Safety
- Incident Reporting
- Documentation/Specific /Person centered
- Individual Rights
- Medicare Waiver
- Core Assurance
Volunteer Experience
In the Image of Christ, Fort Pierce, Florida, 08/01/11, Present, Administrative Assistant, HIV/AIDS Outreach and Assist in Food Pantry
Timeline
Teleperformance USA
Content Moderator
06.2021 - 08.2023
Wilson Elite Services LLC
06.2012 - Current
Direct Care Staff
The ARC of Saint Lucie County and The ARC of Martin County
06.2012 - 10.2013
Medical Assistant
Med Vance Institute
05.2010 - 02.2011
Preschool Teacher Assistant
Kiddies Academy
01.2001 - 01.2004
- CPR
- Medication Administration
- Disaster Preparedness
- HIV/AIDS 500/501
- First Aid
- Zero Tolerance
- Introduction to Development Disabilities
- Health Safety
- Incident Reporting
- Documentation/Specific /Person centered
- Individual Rights
- Medicare Waiver
- Core Assurance