Jennifer McIntire
Orlando
Summary
Dedicated and efficient professional with experience in property management, customer support and Administrative Receptionist. Skilled in managing records, handling correspondence, and providing exceptional customer service. Proven ability to coordinate tasks, maintain organization, and support team goals. Seeking to leverage skills and experience as an to contribute to a dynamic team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGEMENT/ASSISTANT
Nanny's Little Angels
10.2022 - Current
- Processed applications, reviewed credit reports, and conducted background checks on potential tenants.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
- Maintained filing system both electronically and manually for easy access when needed.
- Scheduled and confirmed appointments for client, prepared agendas.
- Assist with project management by effectively prioritizing tasks, managing deadlines, and meeting expectations.
CUSTOMER SUPPORT SPECIALIST
The Connection
01.2024 - 09.2024
- Compiled detailed reports on all customer interactions using CRM software tools, Internal resources and complete system integration, call monitoring and quality management.
- Fast-paced, collaborative, dynamic, engaging, supportive, client-focused, solution-oriented, team oriented, diverse, energetic, challenging, rewarding, and fast-moving.
- Highlighting the busy environment with a strong focus on teamwork, problem-solving, and connecting with clients to achieve results.
PRODUCT SUPPORT SPECIALIST
Gigcx TurboTax
01.2024 - 04.2024
- Provided product support to customers for Intuit Turbo Tax. Tax seasons 2023/2034.
- Guide customers utilizing screen share for tax preparation within TurboTax software.
- Assist in creating new accounts, reset passwords and configuring access for users.
- Strong customer service skills, high performance in multi-screen, accuracy and research skills with high level of customer satisfaction.
- Utilized problem-solving skills to diagnose and resolve customer issues quickly and accurately.
RECEPTIONIST
Foley & Lardner, LLP
08.2018 - 07.2022
- Create, update and distribute documents, utilizing Microsoft Word and Excel for internal distribution.
- Assisted Supervisor with process of all new hires & departures. Assisted in managing Staff out of office calendar with Attorney coverage.
- Request building service, process parking validations for staff and visitors prior to and at their arrival.
- Updated internal web page for the office, SharePoint.
- Maintained confidentiality of sensitive information obtained through job duties.
- Performed bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
- Processed incoming mail and packages daily.
- Scheduled conference rooms for meetings and events, monitoring and updating EMS system (conference rooms) as needed.
- Coordinated catering needs for meetings or other special events held onsite.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Assisted with administrative tasks.
ADMINISTRATION MANAGER/TOUR GUIDE
Space Coast Segway
08.2011 - 02.2019
- Greet, train, while providing excellent customer service to guests on a guided Segway PT tour.
- Created spreadsheets, business documents, worked with vendors, inventory/order supplies and Segway maintenance.
- Supervise the work of the office and employees. ensured adherence to quality standards, deadlines, and procedures, correcting errors or problems.
- Resolving customers’ questions regarding scheduling and policies and procedures.
- Recruited and trained personnel to fill Segway Tour Guide positions.
Education
ASSOCIATES OF SCIENCE - OFFICE ADMINISTRATION
Eastern Florida State College
Skills
- Customer Service
- Prepare spreadsheets
- Records management/Filing
- Efficient
- Organized
- Attention to detail
- Multitasking
- Independent and team player
- Dealing in currencies
- Microsoft Programs
- Tax experience
- Point of Sale
- SharePoint
- Empathy
- Supervising experience
- Research skills
Certification
- Certified Computer Specialist
- Certified in Excel
- Certified in Power Point
- Certified in Microsoft Word
- Certified in Access
Timeline
CUSTOMER SUPPORT SPECIALIST
The Connection
01.2024 - 09.2024
PRODUCT SUPPORT SPECIALIST
Gigcx TurboTax
01.2024 - 04.2024
PROPERTY MANAGEMENT/ASSISTANT
Nanny's Little Angels
10.2022 - Current
RECEPTIONIST
Foley & Lardner, LLP
08.2018 - 07.2022
ADMINISTRATION MANAGER/TOUR GUIDE
Space Coast Segway
08.2011 - 02.2019
ASSOCIATES OF SCIENCE - OFFICE ADMINISTRATION
Eastern Florida State College
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