Jennifer McIntosh
Fort Collins,CO
Summary
- 10+ years of experience in managing the entire sales cycle to increase adoption, retention and expansion.
- Consistently exceeded annual sales targets by an average of 20% annually.
- Consultative sales approach focused on building strong client relationships, which resulted in a client retention rate of 90% over the past 6 years, while also acquiring 5 new clients annually
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Executive
Precisely
12.2022 - 09.2023
- Developed and implemented strategic sales plans, achieving 68% of quota within onboarding.
- Strengthened client relationships, boosting revenue by 25%. Analyzed clients' needs in quarterly reviews to identify opportunities for upselling and cross-selling, increasing average deal size by 20%.
- Negotiated and finalized contract renewals and pricing agreements, resulting in an average 15% increase in contract value.
Senior Client Executive
Crawford Technologies, Inc
10.2016 - 12.2022
- Consistently generated 3-5 new accounts per year through targeted prospecting efforts.
- Exceeded $2M quota by 53% through implementation of strategic sales plans in assigned territory.
- Collaborated with the Professional Services team to ensure satisfactory project completion, maintaining a NPS score of 73.
- Identified upselling and cross-selling opportunities during regular client meetings, leading to a significant 30% increase in average deal size.
- Successfully negotiated contract renewals and pricing agreements, resulting in an average 35% increase in contract value.
Customer Success Manager
Crawford Technologies, Inc
Fort Collins, CO
10.2016 - 12.2022
- Developed strong customer relationships, leading to increased loyalty and 3x agreement term growth.
- Educated clients on the advantages of cloud-based licensing, leading to a 30% revenue increase by converting them from perpetual licensing model to a subscription-based one.
- Developed and implemented customer support strategies to enhance customer retention.
- Surpassed $1M annual sales target by 40%.
Sales Development Representative
Crawford Technogolies, Inc
Fort Collins, CO
10.2016 - 12.2022
- Scheduled and converted 74 client calls for Account Executives at a 45% rate
- Utilized ZoomInfo to efficiently manage and update client profiles, ensuring the confidentiality of sensitive information.
- Developed deep product knowledge to address customer objections, competitive inquiries, and frequently asked questions
Account Executive
Kapost
Boulder
06.2015 - 03.2016
- Cultivated and enhanced client relationships, leading to significant growth in sales.
- Prepared forecasts to analyze necessary measures for business growth.
- Conducted needs-based analysis to assess customer satisfaction and prioritize product features.
- Generated qualified leads, fostered client relationships, and implemented sales strategies to boost new business.
- Executed successful sales strategies resulting in high conversion rates of leads into customers.
Education
Bachelor Of Science - Business Administration Marketing & Management
University Of Nebraska Kearney
05.1992
Skills
- Account Planning
- Customer Relationship Management
- Identifying Opportunities
- Managing Multiple Priorities
- Negotiating
- Relationship building and management
- Sales strategies implementation
- Written and verbal communication
- Sales Quota Achievement
- Customer Presentations
- Sales Strategies
Websites
Certification
MEDDIC Sales Methodology
Timeline
Account Executive
Precisely
12.2022 - 09.2023
Customer Success Manager
Crawford Technologies, Inc
10.2016 - 12.2022
Sales Development Representative
Crawford Technogolies, Inc
10.2016 - 12.2022
Senior Client Executive
Crawford Technologies, Inc
10.2016 - 12.2022
Account Executive
Kapost
06.2015 - 03.2016
Bachelor Of Science - Business Administration Marketing & Management
University Of Nebraska Kearney
MEDDIC Sales Methodology
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