Jennifer McKay
San Antonio
Summary
Detail-oriented Retail Manager with 18 years of customer service experience. Expert in retail industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Excellent reputation with conflict resolution and customer satisfaction to improve brand and store loyalty.
Overview
18
18
years of professional experience
Work History
District Training Store Manager
Michael Kors
01.2015 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Provided exceptional customer service to clients, increasing customer loyalty and capture rate to 90%.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked and analyzed profitability and key metrics of both retail locations to improve overall profitability and bring in new clientele.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed, trained and motivated associates to continuously improve knowledge and abilities in the retail and customer service field.
- Responsible for training new Store Managers within the district and region on all aspects of operating and managing the business.
Store Manager
Anthropologie
04.2006 - 09.2014
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed over 70 sales associates successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales associates.
- Managed inventory control, cash control and store opening and closing procedures.
Education
MBA - Business Management
The University Of Texas At San Antonio
San Antonio, TX05.2008
BBA - Management And Marketing
Texas A&M University
College Station, TX08.2001
Skills
- Client account management
- Staff training/development
- Relationship building
- Recruitment
- Coaching and mentoring
- Conflict resolution
- Planning and Coordination
Additional Information
Participated in Operation Iraqi Freedom, with responsibility of opening and maintaining businesses in several cities in Iraq, in partnership with the Army and Air Force Exchange Service.
Timeline
District Training Store Manager
Michael Kors
01.2015 - Current
Store Manager
Anthropologie
04.2006 - 09.2014
MBA - Business Management
The University Of Texas At San Antonio
BBA - Management And Marketing
Texas A&M University