Jennifer McKay

Behavioral Health Office Supervisor

WellSpan Philhaven Behavioral Health

York, PA

03.2017 - 10.2023

Monitored and evaluated office operations to ensure accuracy and efficiency.
Supervised, trained and mentored staff members in the use of office equipment and procedures.
Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
Managed payroll processing functions for all employees in the department.
Reviewed incoming correspondence to determine appropriate action to be taken on each item.
Resolved customer complaints regarding products or services offered by the company.
Assisted with recruitment processes including interviewing potential candidates.
Coordinated employee training programs related to productivity improvement initiatives.
Provided technical support to staff members using computers or other electronic devices.
Generated reports detailing progress made on specific assignments or tasks.
Attended weekly staff meetings to discuss current issues affecting the department.
Directed and oversaw office personnel activities.
Conducted staff performance evaluations to monitor progress and individual skills.
Planned staff and training meetings and scheduled conference rooms.
Developed administrative team to support corporate growth and objectives.
Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Used judgment and initiative in handling confidential matters and requests.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Managed, scheduled and coordinated office functions and activities for employees.
Delegated work to staff, setting priorities and goals.
Coordinated with other supervisors, combining group efforts to achieve goals.
Guided employees in handling difficult or complex problems.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Developed work schedules according to budgets and workloads, covering priority tasks.
Recommended solutions related to staffing issues and proposed procedural changes to managers.