Jennifer McKibbins
Rocklin,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Process Optimization Analyst
FLEXCARE MEDICAL STAFFING
04.2022 - 09.2024
- Analyzed and optimized payroll processes, leading to significant improvements in accuracy, efficiency, and compliance
- Collaborated with multiple departments, including finance and sales, to enhance financial operations and streamline procedures
- Reviewed and processed payroll, client billing, and accounts receivable, ensuring all processes adhered to industry best practices
- Acted as a liaison between recruitment and financial teams to foster seamless communication and ensure accurate financial reporting
- Partnered with client implementation teams to ensure correct clinician timekeeping, facilitating precise billing and payments
- Created and distributed timekeeping guides, improving communication and consistency across departments
- Handled escalated cases, securing necessary documentation to mitigate potential financial losses and improve overall client satisfaction
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Payroll Analyst III
FLEXCARE MEDICAL STAFFING
09.2019 - 04.2022
- Managed weekly timecard entries and payroll for 268+ clinicians, ensuring accuracy and timely payments
- Monitored client portals to review and approve hours, supporting seamless payroll operations
- Performed complex pay adjustments, including wage calculations and stipends, with a strong focus on compliance and accuracy
- Ensured compliance with federal, state, and local regulations by staying current on tax laws and reporting requirements.
- Resolved payroll discrepancies quickly and successfully.
- Trained and mentored new payroll team members, contributing to overall department efficiency
- Supported major system rebuild projects through testing and validation, enhancing payroll accuracy
- Processed clinician bonuses and interpreted a variety of timekeeping records, ensuring compliance with facility requirements
Treasury Analyst I / Return Mail Processor / Assistant Underwriter
STONEWOOD INSURANCE
04.2010 - 02.2019
- Processed payments and handled insurance-related transactions, maintaining accurate financial records
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Supported financial operations through inbound and outbound client communication
- Managed returned mail processes, ensuring accurate policyholder information for efficient communication and billing
- Handled administrative tasks including document creation, database updates, and office organization
- Contributed to policy management by updating payment methods and generating communications for policyholders, lien holders, and brokers.
- Participated in client meetings to discuss financial analysis and investment strategies.
Education
High School Diploma -
Napa High School
Napa, CASkills
- Microsoft Office Suite
- Oracle: Netsuite & PeopleSoft
- Salesforce, PayCom, & ADP
- Quickbooks
- Written & Oral Communication
- Customer Service
- Proactive and Driven
- Mutli-State Payroll Processing
- Payroll Administration
- Problem-Solving and Critical Thinking
- Analytical thinking
- Time management
Awards
Quarterly Ops Star/ FlexCare/ 2020 Q4, 2021 Q2, 2022 Q3, 2023 Q1
Awarded to employee in operation who exemplifies core values, provides support, and provides outstanding contributions to team success and operational excellence.
Quarterly Ops Impact Player/ FlexCare/ 2021 Q4
Awarded to employee who has made the largest impact in the company and voted by all employees.
MVP Award/ FlexCare/ 2023 Q1, 2023 Q2
Most valuable employee voted on by all staff to person who embodies all core values and makes the biggest impact.
Prestigious Presidents Club Award "CEO Pick"/ FlexCare/ 2022
This award grants employee and guest to an all-expenses-paid trip to Cancun in recognition of exemplary work and commitment to company values.
Timeline
Process Optimization Analyst
FLEXCARE MEDICAL STAFFING
04.2022 - 09.2024
Payroll Analyst III
FLEXCARE MEDICAL STAFFING
09.2019 - 04.2022
Treasury Analyst I / Return Mail Processor / Assistant Underwriter
STONEWOOD INSURANCE
04.2010 - 02.2019
High School Diploma -
Napa High School