Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Jennifer McKinney

Snellville,GA

Summary

Dynamic professional with a proven track record at Telecomm Innovations, excelling in telecom infrastructure and billing management. Recognized for optimizing project schedules and enhancing communication across state agencies. Adept at fostering teamwork and collaboration, ensuring timely project completion while maintaining compliance and operational continuity.

Overview

12
12
years of professional experience
1
1
Certification

Work History

GETS Program Coordinator

Telecomm Innovations, LLC
Atlanta, GA
10.2021 - Current
  • Coordinate day-to-day operations of technology programs and projects under the Georgia Enterprise Technology Services umbrella as a contract role via Telecom Innovations.
  • Serve as the liaison between state agencies, service providers, and the Georgia Technology Authority (GTA).
  • Organize and manage the monthly billing cycle for telecom services provided to Georgia state agencies under the GETS program.
  • Facilitate telecom infrastructure projects across multiple state agencies, overseeing schedules, vendor activities, and field technician deployment to guarantee timely completion and minimal service disruption.
  • Systematized end-to-end telecom project scheduling for Children's Healthcare of Atlanta facilities, securing ICRA approvals, aligning with customer timelines, assigning technician resources, and communicating DCU and infection control requirements to ensure compliance and operational continuity; completed invoicing post-deployment to close the project cycle.

Front Office Administrator

Atlanta Gastroenterology Associates LLC.
Snellville, GA
07.2018 - 10.2021
  • Trained new front desk staff on clinic procedures, EHR use, and customer service protocols to maintain consistent patient experience.
  • Coordinated appointment scheduling for eight providers, optimizing calendar efficiency, and minimizing patient wait times.
  • Maintained accurate patient records within electronic health system.
    Verified insurance coverage and obtained prior authorizations efficiently.
    Collected co-pays and managed daily cash reconciliation with complete accuracy.
    Adhered to financial policies and HIPAA guidelines throughout processes.

Account Management Specialist

Hub Group
Atlanta, GA
03.2013 - 01.2015
  • Processed load tenders, tracked freight movements, and ensured accurate billing and documentation for each shipment.
  • Managed daily transportation activities for key client accounts, ensuring on-time pickup and delivery performance across intermodal and truckload services.
  • Analyzed customer service metrics and delivery performance data to identify trends and recommend process improvements.

Education

Associate of Science - Licensed Practical Nursing

West Georgia Technical College
Waco, GA
12-2010

Skills

  • Telecom infrastructure
  • Clinical assessment and documentation
  • Verbal and written communication
  • Billing management
  • Schedule coordination
  • Thorough knowledge of Microsoft Office Suite
  • Time management
  • Teamwork and collaboration

Certification

  • NCLEX-PN National Council Licensure Examination for Practical Nurses, October 2010
  • LPN Licensure, Georgia Board of Nursing, November 2010
  • STI Trained Firestop Installer, February 2024

Accomplishments

  • Recognized with the 'Above and Beyond' award for outstanding regional performance in a Medical Office, 2021

References

References available upon request.

Timeline

GETS Program Coordinator

Telecomm Innovations, LLC
10.2021 - Current

Front Office Administrator

Atlanta Gastroenterology Associates LLC.
07.2018 - 10.2021

Account Management Specialist

Hub Group
03.2013 - 01.2015

Associate of Science - Licensed Practical Nursing

West Georgia Technical College

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