Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer McKinney

Salem,OR

Summary

Clerical support to medical staff. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Medical Records Supervisor

Mt Angel Health & Rehabilitation
10.2015 - 09.2025
  • Supported maintenance of accurate medical records by organizing and indexing patient files, moving from hybrid charting to EMR.
  • Assisted in implementing electronic health record systems for improved data management.
  • Collaborated with healthcare staff to ensure compliance with privacy regulations and policies.
  • Conducted routine audits of medical records for accuracy and completeness.
  • Managed high-volume inbound calls, directing inquiries to appropriate personnel for timely resolution.
  • Developed and maintained detailed records of appointments, enhancing data accuracy and retrieval speed.
  • Acted as first point of contact and set appointments 75 bed patient facility for outbound appointments.

Release of Information

Providence Health & Services
09.2012 - 10.2015
  • Facilitated timely access to patient information by efficiently processing requests for release of information.
  • Participated in ongoing training sessions to stay up-to-date on industry best practices, regulatory changes, and technological advancements related to the release of information field.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Resolved customer complaints with empathy.
  • Managed multi-line phone systems to efficiently direct calls and address inquiries.

Health Information/Appointment Setter

Portland Diabetes & Endocrinology Center
10.2013 - 05.2014
  • Coordinated patient appointments with healthcare providers to optimize scheduling efficiency.
  • Managed incoming calls, ensuring prompt and accurate information delivery to patients.
  • Streamlined appointment confirmation processes, enhancing patient engagement and attendance rates.
  • Developed and maintained comprehensive patient records in electronic health systems for easy access.
  • Prioritized tasks and triaged patient phone calls, routing to provider/carestaff..

Education

High School Diploma -

Central High School
Independence, OR
1998

No Degree - General Studies

Clackamas Community College
Portland, OR
2015

Skills

  • Multitasking proficiency
  • Critical thinking
  • Team leadership
  • Written and verbal communication
  • Microsoft Word
  • Records Management
  • EHR Systems
  • Data Entry
  • Medical Office Experience
  • ICD-10 Coding trained
  • Customer phone & in-person etiquette
  • HIPAA regulations
  • Paper & EHR charting
  • EHR Auditing, Analysis skills

Timeline

Medical Records Supervisor

Mt Angel Health & Rehabilitation
10.2015 - 09.2025

Health Information/Appointment Setter

Portland Diabetes & Endocrinology Center
10.2013 - 05.2014

Release of Information

Providence Health & Services
09.2012 - 10.2015

High School Diploma -

Central High School

No Degree - General Studies

Clackamas Community College

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