Jennifer M. Mckittrick

Duties, Accomplishments, and Related Skills:

• Provide leadership, direction, and accountability for a multidisciplinary team including Registered Nurses, Nursing Assistants, Wound Care RN, Timekeepers (AMSA), and Lead MSA, supporting hospital-wide operations and patient flow.
• Serve as Staffing Methodology Coordinator and Clairvia Administrator, leading the implementation and sustainment of standardized staffing practices across all inpatient units.
• Designed and implemented a real-time HPPD staffing model, improving staffing consistency, promoting equitable resource allocation, and contributing to mitigation of overtime costs.
• Engaged frontline staff and leadership in understanding and applying HPPD methodology, strengthening accountability and standardization of staffing practices.
• Developed and implemented operational dashboards using Microsoft Power BI and Microsoft Excel to support real-time decision-making and executive reporting.
• Lead development of hospital flow metrics reviewed in executive and nurse leadership huddles, improving situational awareness and supporting leadership decision-making.
• Provide ADPAC support, serving as a liaison between clinical operations and IT to improve workflow efficiency, system functionality, and user adoption.
• Active member of the National Staffing Methodology Workgroup and VA/ONS Clairvia Gap Analysis Team, contributing to national-level informatics and staffing initiatives.
• Voting member of the Tier 1 bi-monthly VA Clairvia Workgroup, contributing to system-wide staffing platform decisions.
• Led the design and implementation of the Emergency Department boarding SOP, improving standardization, reducing variability, and supporting safe patient flow.
• Initiated and developed a Memorandum of Understanding (MOU) for patient transfers, improving coordination and communication across services.
• Designed a standardized onboarding process using Microsoft Project, improving consistency and efficiency of staff onboarding.
• Co-developed the LEAF process for nursing ADPAC requests, improving communication, tracking, and accountability.
• Led expansion of Float Pool RN cross-training to include IMC, USPIV, ED, telemetry, infusion clinic, and House Supervisor role, improving staffing flexibility and coverage.
• Designed and initiated a pilot project for an Enhanced Discharge Support role, led by an Assistant Nurse Manager on an inpatient unit, improving discharge coordination and patient flow.
• Collaborate across disciplines and leadership levels to support operational alignment and relationship management throughout the facility.
• Selected for a 6-month detail as Emergency Department Nurse Manager, leading BCMA implementation and supporting workflow redesign.

Awards:

• VISN 12 Servant Leadership Supervisor Recognition Program Award (2025)
• VA Great Lakes Health Care System Network Director’s Coin
• VISN 12 Manager Academy Graduate
  

Duties, Accomplishments, and Related Skills:

• Served as the primary hospital-wide nursing leader during off-shifts, independently responsible for operational decision-making, staffing, patient flow, and clinical oversight.
• Demonstrated high level of autonomy and accountability in managing complex, real-time operational challenges across all departments.
• Directed staffing operations across the facility, balancing patient acuity, census, and financial considerations while maintaining safe staffing levels.
• Acted as a key decision-maker for patient placement, escalation, and throughput, supporting hospital capacity management.
• Led interdisciplinary collaboration between nursing, physicians, and support services, strengthening communication and operational alignment.
• Served as a Super User for Epic Systems during transition to a single-instance EHR, supporting system standardization.
• Provided real-time support during go-live, including workflow guidance, troubleshooting, and staff education.
• Collaborated with IT and clinical teams to identify workflow gaps and improve system usability and documentation practices.

Duties and Responsibilities:

• Delivered patient-centered care across labor and delivery, triage, nursery, and postpartum.
• Collaborated with interdisciplinary teams to support safe and efficient patient care.

Duties and Responsibilities:

• Provided care across multiple clinical settings including labor and delivery, pediatrics, and outpatient services.
• Selected as a Super User for Epic Systems during early EHR transition (2006), supporting system implementation.
• Assisted with staff education, workflow integration, and real-time support during implementation.

• Registered Nurse – Women’s Health Clinic, Gundersen Health System
• Registered Nurse – Home Health, Visiting Nursing Association
• Registered Nurse – Pediatric Subspecialty, Medical University of South Carolina