Jennifer McLachlan
Battle Creek,MI
Summary
Goal-oriented manager with distinguished experience in supply chain/packaging industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
27
27
years of professional experience
Work History
Sales Support Manager
Smurfit WestRock
07.2020 - Current
- Supply chain support on-site at Kellogg for the WestRock account (Kellogg is the second largest account for WestRock)
- Corporate liaison between Kellogg and WestRock
- Manage Material planning department for WestRock.
- Optimized internal workflows by identifying inefficiencies, implementing improvements, and monitoring progress.
- Successfully managed high-stress situations, such as product shortages or major customer complaints, by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
- Streamlined order processing by automating routine tasks, improving accuracy, and reducing turnaround time.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
On-Site Materials Management Team Leader
D. Thomas & Associates
07.2019 - 06.2020
- Participate in the hiring of new employees
- Training of new employees for all functions required
- Review and coordinate workflow within team to make sure expectations are being met or exceeded
- Conduct performance reviews of team members, providing guidance on any opportunities and helping to develop talents
- Support team with any special projects finding the best solution for all parties
- Main contact for WestRock folding cartons regarding supply chain functions with reference to the Kellogg Company
- Manage weekly MRP process with Kellogg and WestRock
- Handle special requests with WestRock and Kellogg in regards to special pricing, break-in fees, late deliveries, downtime, etc
- Ensure accurate set up of new items in Kellogg and WestRock systems
- Review and provide disposition of Aged Inventory
- Support WestRock and Kellogg with A/R issues and review items to make sure payment will be received as expected
- Project Management as needed on large projects requiring changes on multiple items/dielines
- Review artwork release information for accuracy and provide support to Kellogg’s graphics supplier as needed
- 24/7 support as needed.
On-Site Materials Manager
D. Thomas & Associates
02.2010 - 07.2019
- Materials Manager representing WestRock folding cartons on-site in the Procurement Department of the Kellogg Company
- Main contact for WestRock folding cartons regarding supply chain functions with reference to the Kellogg Company
- Manage weekly MRP process with Kellogg and WestRock
- Handle special requests with WestRock and Kellogg in regards to special pricing, break-in fees, late deliveries, downtime, etc
- Ensure accurate set up of new items in Kellogg and WestRock systems
- Review and provide disposition on Aged Inventory
- Support WestRock and Kellogg with all A/R issues and review items to make sure payment will be received as expected
- Project Management as needed on large projects requiring changes on multiple items/dielines
- Review artwork release information for accuracy and provide support to Kellogg’s graphics supplier as needed
- 24/7 support as needed.
Information Analyst
Amyx, Inc.
01.2009 - 01.2010
- Work as a contractor for the DRMS (Defense Reutilization and Marketing Service) agency of the United States Federal Government dealing specifically with the Recycling Control Point (RCP) group
- Work with the RCP Liaisons at the DRMOs to track and the quantity of PRS reviewed and shipped on a daily basis to Government Liquidators (GL)
- Report the number of APLs, DTIDs and Discrepancies on a weekly basis up the chain of command
- Review daily Query Management Facility (QMF) reports that are communicated from DDC on daily shipments made from the Depots into the CPCs and Government Liquidators
- Research in RCP Daisy (Secure CRT) and Daisy Rose (Corp Oracle) missing DD-1348-01s by receiving the National Stock Number (NSN) and searching electronically in the RCP Daisy and Corp Oracle for the DTID and Requisition Number
- Once found, contact the DDC Depot to acquire a copy of the dual verified signed 1348 and send to the contact at Ok City GL to attach to property
- Cancel all Demil B and Q property that transactions were entered for in RCP Daisy to go to GL by entering new cancellation transactions in Corp Oracle
- Ensure that the shipment is cancelled by reviewing transactions in RCP Daisy and following up with the Depot contacts as needed
- Maintain a spreadsheet of all the line items and track for status (approximately 500 line items)
- Complete weekly transactions to divert shipment of property from the DRMO to the CPCs
- Review the number of transactions to divert and confirm that it matches with the number of transactions that are entered into RCP Daisy to divert shipments
- After transactions have been entered pull a Midas report to confirm the locations, number of DTIDs and number of eaches to report up the chain of command.
PWR (Packaging Work Request) Manager
Smurfit-Stone Container Corporation
01.2007 - 09.2008
- Work on-site at one of Smurfit-Stone’s major clients handling corrugated packaging projects and requests for new and existing items
- Work with multiple Smurfit-Stone corrugated manufacturing facilities to coordinate design, quoting of new items, production specifications and delivery into multiple client locations
- As an on-site representative, work closely with client personnel in different departments to include Merchandising Services, Marketing, Logistics, Co-Packing and PWR (Packaging Work Request) management
- Gather information to complete a project Feasibility Study for the client for each packaging project assigned (Feasibility Study to include the project scope, packaging material information, packaging cost, co-pack or production costs, project timeline and other pertinent project information)
- Schedule and facilitate weekly project meetings with internal and external contacts as necessary for each project
- Attend and update project status notes for weekly and bi-weekly update meetings with the client
- Work closely with Smurfit-Stone’s structural design group on new innovations and practicality within the client’s organization
- Work closely with the client assigned graphic design agencies in regards to the artwork and any specifications needed
- Act as a liaison between Smurfit-Stone contacts and client contacts.
Supply Chain Manager
Smurfit-Stone Container Corporation
05.2005 - 12.2006
- Manage the ordering and distribution of the stock and promotional temporary point-of-purchase (POP) display vehicles for Smurfit-Stone from the co-pack facility to the client distribution centers
- Communicate daily with the client’s Merchandising Services department, Regional Distribution Managers, Smurfit-Stone Manufacturing Facilities (sales, design and customer service) and the co-pack facility contacts
- Process orders on a bi-weekly basis for the client’s temporary POP offerings by collecting orders by region via data in an Excel spreadsheet and combining the data into a main spreadsheet, communicating with the co-packing facility for shipping and entering orders into Smurfit-Stone’s Harry Rhodes computer system for electronic release and billing purposes
- Work with all parties on any discrepancies in processing, shipment and billing
- In addition to the Supply Chain functions, manage all Smurfit-Stone projects going through the corrugated display manufacturing facility in Adams, WI including the approval process of all artwork, managing timelines and funneling of all communication back and forth with Smurfit-Stone and the client in regards to projects.
Account Executive
Schawk, Inc.
02.2003 - 04.2005
- Account Executive managing design and production packaging projects of multiple brands
- Co-located with the client and work closely on a daily basis with many departments, some of which include Marketing, Nutrition Labeling, Materials Management, Logistics Innovation, Launch Program Management and Packaging Technology
- Attend project team meetings to communicate project status and request or obtain information necessary in order to complete a project within a specific timeline
- Attend weekly Carton Meetings with the client’s Marketing and Materials Management personnel to determine current carton copies for the printers to order, what new carton copies are coming and what needs to be updated
- Work closely with the Schawk Production Facility in order to complete the final films/files in an accurate and timely manner
- Approve all final graphics for assigned projects before files are released to the printer
- Coordinate and facilitate design projects through the on-site studio working with the design staff, copywriting, photographers, etc
- Complete presentation decks and present to the client’s Marketing and Sales contacts as appropriate
- Back-up other Schawk Account Executives on the account when needed.
Invoicing Coordinator
Seven Worldwide, Inc. (now Schawk, Inc.)
06.2002 - 02.2003
- Payroll and Accounts Payable management for the Creative and Production facilities of Seven Worldwide, Battle Creek
- Work with outside vendors and suppliers for accurate and timely payment
- Process monthly accruals
- Work in the AS400 database in order to record invoices and payables
- Responsible for the Invoicing for both the Creative and Production facilities.
Project Coordinator
Seven Worldwide, Inc. (now Schawk, Inc.)
08.2000 - 06.2002
- Work with the Seven Worldwide Account Executives on assigned business to help complete jobs accurately while maintaining schedules
- Co-located with the client and work with many departments on a daily basis, some of which include Materials Management, Nutrition Labeling, Packaging Technology and Marketing
- Prepare and route all appropriate Carton Information Sheets (CIS) that will contain all necessary information to update or create packaging graphics
- Attend weekly Carton Meetings with the client’s Marketing and Materials Management personnel to determine what carton copies to run, what new copies are coming and what needs to be updated
- Serve as a main contact with the Seven Production facility to answer questions and keep jobs moving
- Work on specific projects as assigned
- Two big projects included the coordination and approval of approximately 75 SKU’s with new artwork and nutrition updates
- Work closely with the development and implementation of multiple on-line computer databases to house artwork and other pertinent information
- Support the on-site Schawk Account Executives as needed for vacations and leaves.
Administrative Assistant
Seven Worldwide, Inc. (now Schawk, Inc.) Kellogg Company On-site
02.1999 - 08.2000
- Provide administrative support to the On-site Creative/Facility Director, Kellogg Director of Packaging and Graphics, Kellogg Associate Manager of Packaging and Graphics and 25 other Seven on-site employees
- Receptionist for Seven on-site personnel handling customer relations, making travel arrangements, scheduling meetings and maintaining calendars
- Help with computer training and other support, route inter-office communication
- Handle and deal with highly confidential information on a daily basis
- Distribute mail and packages, maintain carton flat files, type office related correspondence, design and layout of group listings, filing, ordering of office supplies and on-site billing assistant
- Assist the Traffic Manager as needed.
Co-op Secretary
Kellogg Company
01.1998 - 02.1999
- Provide administrative support in the Marketing department
- Route interoffice communication
- Distribute mail and packages
- Type office related correspondence
- Create and manipulate presentations
- Schedule meetings
- Filing
- Order office supplies
- Assist with the installation of Desktop 2000 (Kellogg’s computer upgrade in 1998)
- Run errands within the building
- Fill in as needed
- Other duties as assigned.
Education
Associate of Arts - Administrative Assistant
Kellogg Community College
05.2001
Skills
- Microsoft Office Suite Proficient
- AS400
- SAP Proficient
- Data Analytics
- Account Management
- Process Streamlining
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Relationship Building
- Decision-Making
- Self Motivation
- Client Relationship Management
- Analytical Thinking
- Continuous Improvement
- Document Management
25 years working with Legacy Kellogg companies
Most of my work life has been spent working with "Kellogg" (Now Kellanova and WK Kellogg Co). I am passionate about the brands and the business. As a supplier I take pride in making sure we are not only the largest supplier but at the top of the supplier base servicing the customer with on time deliveries, dealing with any transportation issues, handling any quality/pricing issues for timely resolution. It has been mentioned multiple times that I know more about the business than Kellogg does. I take extreme pride in that.
References
Available Upon Request
In my spare time I work at 2 different race tracks working their scoring system
Easily learned 2 different computer systems/websites to manage driver entry, race lineups, in race scoring and results for payments and points.
Successfully trained multiple people on the computer programs needed to keep the track efficient when I am unable to be there.
Troubleshoot any issues with timing/scoring.
Work with drivers on any questions they may have.
Timeline
Sales Support Manager
Smurfit WestRock
07.2020 - Current
On-Site Materials Management Team Leader
D. Thomas & Associates
07.2019 - 06.2020
On-Site Materials Manager
D. Thomas & Associates
02.2010 - 07.2019
Information Analyst
Amyx, Inc.
01.2009 - 01.2010
PWR (Packaging Work Request) Manager
Smurfit-Stone Container Corporation
01.2007 - 09.2008
Supply Chain Manager
Smurfit-Stone Container Corporation
05.2005 - 12.2006
Account Executive
Schawk, Inc.
02.2003 - 04.2005
Invoicing Coordinator
Seven Worldwide, Inc. (now Schawk, Inc.)
06.2002 - 02.2003
Project Coordinator
Seven Worldwide, Inc. (now Schawk, Inc.)
08.2000 - 06.2002
Administrative Assistant
Seven Worldwide, Inc. (now Schawk, Inc.) Kellogg Company On-site
02.1999 - 08.2000
Co-op Secretary
Kellogg Company
01.1998 - 02.1999
Associate of Arts - Administrative Assistant
Kellogg Community College