JENNIFER MCLAIN
Harlingen,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Subject Matter Expert
TaskUs
01.2023 - Current
- Mentored junior staff members in problem-solving techniques and resource utilization.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Identified needs of customers promptly and efficiently.
Youth Care Worker
Southwest Keys
12.2017 - 01.2023
- Remain calm and professional in challenging situations
- Ensured proper supervision of the unaccompanied minors at all times.
- Facilitated group activities to promote social skills and teamwork.
- Maintained accurate records of youth behavior and progress for staff reviews.
Animal Care Technician
Harlingen humane society
Harlingen, Texas
01.2008 - 12.2017
- Provided daily care and feeding for animals at local humane society.
- Assisted with animal intake and adoption processes for prospective pet owners. As well as Petsmart adoption events and appeared on TV a few times.
- Maintained clean and safe animal habitats in compliance with welfare standards.
- Administered vaccinations and routine medications.
- Assisted with humane euthanasia procedures and provided compassionate care for animals during there end of life process.
- Handled and restrained animals safely during examinations, vaccinations, treatments or any other procedures.
Education
Diploma - High School Diploma
Harlingen High School
Harlingen, TX 08.2003 - 06/2007
Skills
- Animal handling
- Euthanasia procedures
- Record keeping
- Time management
- Problem solving
- Effective communication
- Vaccine administration
Timeline
Subject Matter Expert
TaskUs
01.2023 - Current
Youth Care Worker
Southwest Keys
12.2017 - 01.2023
Animal Care Technician
Harlingen humane society
01.2008 - 12.2017
Diploma - High School Diploma
Harlingen High School
08.2003 - 06/2007