Jennifer McLaughlin
Sylvania,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
31
31
years of professional experience
1
1
Certification
Work History
RN Case Manager
Aetna Better Health of Ohio
04.2019 - Current
- Educated members and families on available community resources, facilitating access to necessary support services.
- Enhanced member care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and member education on self-care techniques.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and members.
- Advocated for members' rights and preferences, working diligently to align care with individual values and goals.
- Improved member satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided emotional support to members coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to members.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal member outcomes.
RN Case Manager
Ohioans Home Health Care
07.2018 - 03.2019
- Traveling to patient's homes to provide skilled nursing services
- Facilitating communication with the patient / family / caregiver and between discipline’s involved in the patients care
- Assessment and documentation
- Recognizing skilled needs based on assessments
- Organizing and implementing the patient’s care including ordering services, supplies and equipment
- Reconciling, education and management of patient medications in the home
- Accepting, writing and following through with physician orders
- Educating the patient / family / caregiver on items such as disease process / procedures / new medications
- IVs, PICC lines, lab draws, wound care, trachs, G/J tubes, foley catheters, medication administration.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse
Mercy Health – St. Vincent Medical Center
09.2004 - 03.2019
- Monitor post-op vitals, set up PCAs, IV management, review post-op orders, and orient patients to unit
- Record patients’ medical history, vital statistics and test results in medical records
- Conduct screening, diagnostic treatment, and rehabilitative and supportive services
- Assist patients with healing and recovery after surgery
- Utilize strong assessment skills to determine necessary patient care
- Accurately document all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
- Serve as PACU charge nurse, directing patient flow and staff assignments.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
Registered Nurse
Internal Medicine Specialists
02.1993 - 08.2004
- Provided necessary health education training for patients
- Evaluated patient care needs, prioritized treatment, and maintained flow plan
- Assisted with minor surgical procedures
- Performed EKGs, phlebotomy, specimen collection, and injections
- Acted as Safety Training Coordinator for the office.
Education
Associate of Science: Nursing -
St. Vincent School of Nursing/Lourdes College
Toledo, OH05.1994
Skills
- Chronic Disease Management
- HIPAA Compliance
- Multidisciplinary Approach
- Care Coordination
- Case Evaluation
- Community Resources
- Accurate and Thorough Documentation
- Needs Assessment
Certification
- Pediatric Advanced Life Support (PALS) certification
- Advanced Cardiac Life Support (ACLS)
- Basic Life Support (BLS) certification
- Geriatric treatment knowledge
- Skilled in phlebotomy
- Skilled in IV maintenance
- Talented in minor surgery assistance
- Extensive knowledge in caring for post-op patients
Timeline
RN Case Manager
Aetna Better Health of Ohio
04.2019 - Current
RN Case Manager
Ohioans Home Health Care
07.2018 - 03.2019
Registered Nurse
Mercy Health – St. Vincent Medical Center
09.2004 - 03.2019
Registered Nurse
Internal Medicine Specialists
02.1993 - 08.2004
Associate of Science: Nursing -
St. Vincent School of Nursing/Lourdes College
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