Jennifer McLaughlin

Seeking a rewarding career as a customer service representative

Easily pick up the phone and converse with new potential customers. Can manage heavy call volume and appropriately screen, evaluate and qualify leads. Work well independently or as a team member to achieve the organization’s objectives. Demonstrate strong communication skills, articulate speaker, clear and concise writer. Computer proficient : Microsoft Word, Excel

• Grocery Outlet
• Ross
• Strombolis
• Giannas
• Applebees
• Marie Calendars
• IBM
• Powell Electronics
• Trinity
• Temp jobs at San Jose Bio-Center and Net-line

• Customer Service and Cashier, Orchard Supply Hardware, San Jose, CA, 02/01/18, 09/30/18, Set up the registers before the store opened, and checked alarms., Documented alarm information through the day, swept store front end., Checked schedule for the day to see who was scheduled in each department., Made sure candy and soda area was fully stocked, front faced items according to dates., Handled all calls, took messages and answered all the customers questions., Checked stock on items for customers and checked availability at other stores., Assisted with purchase and delivery of patio furniture., Completed customer returns on merchandise and processed exchanges., Rang up items at the customer service desk for customers., Directed cashiers to take breaks at break times, handled all drops or change needed for the cashiers., Walked customers to specific items, handled all interactions with exceptional customer service.
• Client Service Representative, Quest Diagnostics, Santa Clara, CA, 10/01/16, 05/31/17, Handled all customer inquiries by phone, scheduled medical appointments with certified Phlebotomist in a large territory., Worked with examiners and clients to ensure all information was correct and accurate and locations were correct in the system and with the examiners., Documented all call information on patients profile with accuracy, maintained professionalism and abided by all company rules and regulations.
• Customer Service, Clean Harbors, San Jose, CA, 03/01/15, 10/12/16, Order entry, received inventory from the customer, worked with logistics and chemists on order shipment dates., Verified profiles are current and approved, requested the customer approves profiles online and provided any certifications or documents from the customer that are needed to approve a profile., Worked with inner departments to rush approvals for sales orders and profiles., Worked on quotes for orders verifying pricing and accurately entering quote information., Confirmed purchase order information was correct., Cut orders, created the paperwork for scheduled jobs., Printed pick up sheets with full instructions., Printed manifests, bill of ladings and labels for orders., Created folders with all paperwork for drivers., Scanned documents into system, filed paperwork., Tracked and processed all technical, billing and administrative information, setting up new customers and ensuring the accuracy of customer information in company system and assured the proper extension of credit to customers with financial and collection personnel.
• Call Center Technical Support Representative, On-Site.com, Campbell, CA, 02/01/13, 02/28/15, Started out in the verifications department, verifying potential tenants employment and previous landlord information., Provided properties results based on their property criteria and the verification information provided., From verifications, I advanced into the Technical Support department., Helped properties and clients troubleshoot system errors or entry issues., Worked in sales force on any new cases assigned to me, resolving current technical issues., Supported clients in adding new addendums to existing leases or lease changes that needed to be made., Helped callers with criteria changes based on the needs for each specific property.
• Customer Service Representative, United Site Services, San Jose, CA, 09/01/08, 01/31/10, Created customer orders in a high volume call center., Coordinated deliveries for drivers and documented customer needs and concerns., Maintained customer information in system and updated it hourly, handled customer complaints, resolved disputes and relayed information to drivers.
• Overdraft Protection Coordinator, Accounting Clerk, Alliance Credit Union, San Jose, CA, 03/01/06, 07/31/08, Contacted and generated notification letters to members with overdrawn accounts and arranged payment., Handled non-collectable accounts and reported to credit collection agencies., Processed returned deposits, transferred funds to overdrawn accounts, and placed appropriate restrictions., Balanced checks, processed checks through check-scan, settled travelers' checks.