Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Authorization
Personal Information
Timeline
Generic

Jennifer McManus

Desert Hot Springs,CA

Summary

Skilled SUD Counselor with strong background helping clients overcome personal challenges and cope with triggering situations. Solution based philosophy. Certified in California. .

Overview

10
10
years of professional experience
1
1
Certification

Work History

SUD Counselor / Case Manager

Affinity Recovery
09.2023 - Current


  • Educate family members on the disease model of addiction and provide continuous support to family members throughout treatment
  • Serve as the liaison between clients and legal contacts, probation officers, employers and employee assistance programs.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Utilized motivational interviewing techniques to encourage positive change in clients' lives.
  • Conducted thorough assessments to identify client needs and appropriate intervention strategies.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
  • Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
  • Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
  • Facilitated weekly group sessions to encourage self-reflection and problem-solving.
  • Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Collaborated with other professionals to coordinate comprehensive care for clients.

Contract Case Manager

Apex Systems assigned to Amazon
05.2022 - 09.2023
  • Complete case assignments as needed to include all necessary processes are maintained per company standard operating procedures
  • Determine the employee's needs, medical condition and other reasons for absence/leave of absence request through the use of motivational interviewing and assessment
  • Knowledge of fraudulent documentation identification
  • Work collaboratively with medical clinical team, employee assistance programs and specific site Human Resource policies to appropriately determine any accommodations might be needed for job duty
  • Provide education to employees and families on FMLA and disability procedures
  • Continue communication with employee and site management/Human Resources to ensure all parties understand expectations of employees' availability to return to work.

AOD Counselor / Case Manager

Affinity Recovery
12.2020 - 01.2022
  • Work collaboratively with Program Director to evaluate client appropriateness for services provided
  • Act as the initial point of contact for new clients - warmly welcome and introduce them to our culture
  • Conduct the intake assessment and efficiently complete all intake documents in order to attain maximum number of detox days and residential treatment for client
  • Complete and manage FMLA/Disability process for each patient, requiring constant and continuous contact with all parties including patient's employer and Human Resources, Third Party Disability vendors and any other stakeholders
  • Maintain communication between facility and referral source when needed
  • Effectively manage all client financial documents
  • Assist in development with client treatment plans
  • Refer clients to outside resources and facilitate discharge planning as appropriate
  • Document all client and family interactions in EMR system
  • Manage all client needs while in treatment
  • Facilitate client groups
  • Provide education to client's family members and provide continuous support to family members throughout treatment.

AOD Counselor / Manager of Case Management Team

Delphi Behavioral Health Group
04.2019 - 12.2020
  • Supervise Client Care Coordinators (Case Managers); available 24 hours a day
  • Communicate with and work in collaboration with Business Development team on every client intake to ensure appropriateness of the client for all parties
  • Lead departments to provide customer obsession in every case in an effort to maintain highest level of care for all intakes throughout their episode of treatment
  • Assign caseloads and related duties, and coordinate activities of staff in providing services to assist clients
  • Maintain solution based ideas and philosophy in an effort to build report with clients, especially adolescents struggling to trust
  • Review case records, evaluate performance of staff members, and recommend indicated action
  • Complete and manage FMLA/Disability process for each patient, requiring constant and continuous contact with all parties including patient's employer and Human Resources, Third Party Disability vendors and any other stakeholders
  • Participate in developing and implementing policies
  • Assist in the development of staff competencies
  • Perform all duties of Client Care Coordinator in the event of absence or need for assistance
  • Update global and billing censuses for three CA facilitates and distribute to corporate contacts
  • Meet with clients for weekly check in assessments.

Intake Coordinator / Case Manager

Solution Based Treatment and Detox
01.2018 - 01.2019
  • Act as the initial point of contact for new clients - warmly welcome and introduce them to our culture
  • Conduct the intake assessment and efficiently complete all intake documents in order to attain maximum number of detox days for client
  • Complete and manage FMLA/Disability process for each patient, requiring constant and continuous contact with all parties including patient's employer and Human Resources, Third Party Disability vendors and any other stakeholders
  • Complete bio-psychosocial assessment completely and effectively in order to attain maximum number of RTC or PHP days for client
  • Effectively manage all client financial documents
  • Assist in development with client treatment plans
  • Refer clients to outside resources and facilitate discharge planning as appropriate
  • Document all client and family interactions in EMR system
  • Manage all client needs while in treatment
  • Facilitate client groups
  • Provide education to client's family members and provide continuous support to family members throughout treatment.

Admissions Counselor / AOD Counselor

KOOL LIVING/FOOTPRINTS TREATMENT CENTER
01.2016 - 01.2017
  • Act as the initial point of contact for new clients - warmly welcome and introduce them to our culture
  • Answer live calls and respond to web leads efficiently; entering data into Sales Force to ensure appropriate documentation of events with each client
  • Collect insurance information and determine appropriate eligibility and level of care for each client prior to admit
  • Work closely with referral sources in order to determine appropriateness and needs of client to the services available
  • Conduct the intake assessment and efficiently complete all intake documents
  • Assign the intake coordinator to the client admissions process
  • Effectively supervise intake associate to provide support and ensure all steps of the process are completed in the smoothest possible way for the client, family, referral source and the facility
  • Complete and manage FMLA/Disability process for each patient, requiring constant and continuous contact with all parties including patient's employer and Human Resources, Third Party Disability vendors and any other stakeholders
  • Effectively manage all client financial documents
  • Communicate directly with verification department/Utilization Review team and scrutinize documents for accuracy
  • Determine housing
  • Prepare census report daily
  • Maintain communication with the milieu in an effort to assist in ACA blocking if needed.

Admissions Counselor

ABOVE IT ALL TREATMENT CENTER
01.2014 - 01.2016
  • Answer live calls and respond to web leads efficiently; entering data into Sales Force to ensure appropriate documentation of events with each client
  • Efficiently enter data for verification of insurances; document and understand eligibility, co-pays and deductibles
  • Proficiently conduct the admission process with clients and families
  • Empathetically and knowledgeably explain the admission process and maintain communication with client throughout entire process
  • Complete and manage FMLA/Disability process for each patient, requiring constant and continuous contact with all parties including patient's employer and Human Resources, Third Party Disability vendors and any other stakeholders
  • Effectively manage all client financial documents
  • Communicate directly with verification department and scrutinize documents for accuracy.

Education

SUD Counseling -

Distance Learning Centers
01.2024

AOD Studies -

CCAAP Academy - California
03.2022

GENERAL STUDIES -

COLLEGE OF THE DESERT
01.1994

Skills

  • Over 20 years' experience working in fast-paced environments
  • Ability to work with a diverse population of individuals
  • Excellent people and time management skills
  • Professional phone voice and appearance
  • Unique ability to quickly assess situations and apply relevant solutions
  • Self-starter/Multi-tasker with excellent organizational skills
  • Knowledge of 12-step treatment program
  • Kipu
  • Intake Experience
  • Compassionate
  • Addiction counseling
  • Crisis Intervention
  • Case Management
  • Group Therapy
  • Conflict Management
  • Cognitive Behavioral Therapy
  • FMLA
  • Documentation review
  • Communication skills

Certification


  • Certified Substance Use Disorder Counselor via CADTP SUDCC II 15139
  • CPR Certification
  • First Aid

Assessments

  • Administrative assistant/receptionist, Proficient, 11/01/21
  • Project timeline management, Proficient, 11/01/21
  • Case management & social work, Proficient, 06/01/21
  • Office manager, Proficient, 11/01/21
  • Spreadsheets with Microsoft Excel, Proficient, 09/01/20
  • Customer focus & orientation, Proficient, 11/01/21

Work Authorization

Authorized to work in the US for any employer

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Certified SUD Counselor

Timeline

SUD Counselor / Case Manager

Affinity Recovery
09.2023 - Current

Contract Case Manager

Apex Systems assigned to Amazon
05.2022 - 09.2023

AOD Counselor / Case Manager

Affinity Recovery
12.2020 - 01.2022

AOD Counselor / Manager of Case Management Team

Delphi Behavioral Health Group
04.2019 - 12.2020

Intake Coordinator / Case Manager

Solution Based Treatment and Detox
01.2018 - 01.2019

Admissions Counselor / AOD Counselor

KOOL LIVING/FOOTPRINTS TREATMENT CENTER
01.2016 - 01.2017

Admissions Counselor

ABOVE IT ALL TREATMENT CENTER
01.2014 - 01.2016

SUD Counseling -

Distance Learning Centers

AOD Studies -

CCAAP Academy - California

GENERAL STUDIES -

COLLEGE OF THE DESERT

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Jennifer McManus