Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jennifer McMillan

Tallassee,AL

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Director of Office Administration

Carastar Health
Montgomery, AL
02.2021 - Current
  • Oversaw a team of 30+ staff members comprising Access to Care, Unit Secretaries, Office Managers, Disability Determination Specialist and Billing Specialists.
  • Responsible for interviewing, orientating, and training new employees.
  • Managed facility credentialing and licensed staff credentialing.
  • Managed the submission of 837 electronic claims to Medicaid, Medicare, and multiple commercial payers.
  • Managed the processing of 835 electronic payments and posting of paper remittances.
  • Oversaw the handling of insurance authorization and referrals.
  • Maintains productivity by providing direction and structuring the agenda for regular department meetings.
  • Implemented the electronic health record's Accounts Receivable Month-End Close process.

Billing Coordinator

Carastar Health
Montgomery, AL
02.2021 - 02.2021
  • Manages over 15 employees in billing, front office, and call center departments.
  • Proficiently managed the preparation and processing of 837 electronic claims, along with CMS 1500 paper claims.
  • Processed 835 electronic payments and posted paper remittances.
  • Managed insurance authorizations and referrals efficiently.
  • Facilitates facility credentialing and licensing for licensed staff.
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Researched customer account information to respond to inquiries and resolve disputes.
  • Generated detailed reports on billing activity for management review.
  • Prepared daily deposits of payments received from customers.
  • Managed outpatient providers' and therapists' scheduling calendar.

Billing Coordinator

Carastar Health
Montgomery, AL
03.2014 - 10.2016
  • Supervises and directs the work of billing specialists.
  • Proficiently managed the preparation and processing of 837 electronic claims, along with CMS 1500 paper claims.
  • Processed 835 electronic payments and posted paper remittances.
  • Managed insurance authorizations and referrals efficiently.
  • Facilitates facility credentialing and licensing for licensed staff.
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Researched customer account information to respond to inquiries and resolve disputes.
  • Generated detailed reports on billing activity for management review.

Assistant Office Manager

Community Medical Arts Center
Tallassee, AL
11.2010 - 12.2012
  • Directs and oversees daily operations of billing, front office, medical records, and clinical departments for a team of 15+ employees.
  • Ensured punctual payment to employees by maintaining attendance and timely payroll management.
  • Facilitates medical group credentialing and licensing for licensed staff.
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Researched customer account information to respond to inquiries and resolve disputes.
  • Generated detailed reports on billing activity for management review.
  • Prepared daily deposits of payments received from customers.
  • Processed invoices from vendors in an accurate and timely manner.
  • Monitored inventory levels of office supplies; placed orders when necessary.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Ensured reconciliation of financial statements.
  • Handled responsibilities of both accounts receivable and payable.
  • Reviewed and discussed the quarterly financial reports with the office manager.

Billing Coordinator

Community Medical Arts Center
Tallassee, AL
03.2009 - 11.2010
  • Supervises and directs the work of billing specialists and front office employees.
  • Proficiently managed the preparation and processing of 837 electronic claims, along with CMS 1500 paper claims.
  • Processed 835 electronic payments and posted paper remittances.
  • Managed insurance authorizations and referrals efficiently.
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Researched customer account information to respond to inquiries and resolve disputes.
  • Generated detailed reports on billing activity for management review.
  • Assisted with month end closing procedures related to accounts receivable activities.
  • Reviewed past due accounts and contacted customers for payment arrangements.

Front Office Receptionist

Community Medical Arts Center
Tallassee, AL
08.2008 - 03.2009
  • Greeted customers and visitors in a professional manner.
  • Answered phone calls, transferred calls, took messages, and provided information to patients.
  • Scheduled and managed patient appointments for multiple providers.
  • Entered patients' demographic and insurance information.
  • Collected patient co-payments and fees for rendered services.

Laboratory Registrar

Tallassee Community Hospital
Tallassee, AL
07.2007 - 08.2008
  • Greeted customers and visitors in a professional manner.
  • Answered phone calls, transferred calls, took messages, and provided information to patients.
  • Entered patients' demographic and insurance information.
  • Ordered laboratory procedures for hospital patients.

Accounting and Material Control Specialist

United States Army National Guard
12.1989 - 11.1993
  • Maintained detailed inventory records, including quantities, locations and costs of all materials.
  • Monitored material levels to ensure availability for service needs.
  • Processed incoming invoices and ensured that all items were received in proper condition.
  • Participated in physical inventory counts to keep information accurate and current.
  • Established and maintained both manual and automated accounting records.

Education

Bachelor of Science - Business Administration

Troy University
Troy, AL
12-2009

Associate of Science - Business Administration

Troy University
Troy, AL
06-2007

Skills

  • Business Administration
  • Claims Processing
  • Payment posting
  • Accounts receivable expertise
  • Proficient in Microsoft Office Suite
  • Proficient in QuickBooks
  • ICD-10 Proficiency
  • Electronic Health Records- Sucess EHS, Avatar and Qualifacts
  • Clearinghouse- RelayHealth, Navicure, Waystar and Inovalon

Certification

  • Accounting and Material Control, QuarterMaster, Ft. Lee, VA, December 1990

Accomplishments

  • Responsible for automation of the Billing Department
  • Assisted in implementation of the modernized Call Center
  • Member of the Carelogic core team and subject matter expert
  • Assisted in the implementation of the 988 Crisis Hotline

Timeline

Director of Office Administration

Carastar Health
02.2021 - Current

Billing Coordinator

Carastar Health
02.2021 - 02.2021

Billing Coordinator

Carastar Health
03.2014 - 10.2016

Assistant Office Manager

Community Medical Arts Center
11.2010 - 12.2012

Billing Coordinator

Community Medical Arts Center
03.2009 - 11.2010

Front Office Receptionist

Community Medical Arts Center
08.2008 - 03.2009

Laboratory Registrar

Tallassee Community Hospital
07.2007 - 08.2008

Accounting and Material Control Specialist

United States Army National Guard
12.1989 - 11.1993

Bachelor of Science - Business Administration

Troy University

Associate of Science - Business Administration

Troy University

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Jennifer McMillan