Jennifer McMillian
840 Barley Ct, Apt 99, Tupelo,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Claims Management Specialist
Sedgwick
06.2017 - Current
- Verified customer information and claims to ensure accuracy of data.
- Analyzed customer accounts to identify discrepancies or inaccuracies in claim processing.
- Researched, evaluated and processed insurance claims according to company policies and procedures.
Healthcare Customer Service Representative
Sutherland Healthcare Solutions
05.2013 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Shannon High School
Shannon, MS05.2012
Skills
- Microsoft Office Suite: Excel, Power Point, Publisher, Word, Access
- Administrative Tasks (Budgeting, Quotes, Excess Processes, Memos and Reports)
- Operating Systems: Windows 7/8/10
- Exceptional judgment and strategic planning, thinking and interpersonal skills
- Exhibits excellent organizational and problem-solving skills and displays a strong work ethic
- Medical Filing
- HIPAA Compliance
- Excellent demonstration of caring and compassion
- Ability to work well independently or in a group setting
- Exemplifies strong customer service skills
Timeline
Claims Management Specialist
Sedgwick
06.2017 - Current
Healthcare Customer Service Representative
Sutherland Healthcare Solutions
05.2013 - 05.2017
High School Diploma -
Shannon High School
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