JENNIFER MCNEECE
Florence,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Delta Packaging And Supply
Flowood, MS
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Printer Operator
Dallas Printing
Richland, Ms
08.2018 - 09.2021
- Reviewed customer job specifications and document proofs to obtain printing project instructions.
- Cleared paper jams and replaced toner to maximize equipment efficiency.
- Completed quality control testing during production run and delivered samples to supervisor for evaluation.
- Fed and labeled materials in preparation for packaging or mailing operations.
- Performed binding, and finishing tasks to prepare printed material for delivery to customers.
Missions Director
Ortiz Foundation
Lake Stevens, WA
07.2013 - 08.2018
- Identified and recruited potential volunteer workers.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Analyzed revenue and program cost data to determine budget priorities.
Sales Associate
Lifeway Christian Bookstore
Ridgeland, MS
08.2012 - 08.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Owner Operator
Maid Rite Cleaning Services
Florence, Ms
03.2003 - 06.2012
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Financial Representative
American General Financial Services
Brandon, Ms
07.1997 - 03.2003
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
- Met with customers to assess needs, financial status and eligibility.
- Received customer applications and followed up with clients to obtain missing information before submission.
- Reviewed community and industry markets to increase number of clients and expand overall market share.
Education
Bachelor of Arts - Psychology And English
University of South Carolina
Beaufort, SC08.1998
Skills
- Microsoft Excel
- Freight Operations
- Retail Sales Customer Service
- Order Fulfillment
- Customer Relations
- Process Transactions
Timeline
Customer Service Representative
Delta Packaging And Supply
09.2021 - Current
Printer Operator
Dallas Printing
08.2018 - 09.2021
Missions Director
Ortiz Foundation
07.2013 - 08.2018
Sales Associate
Lifeway Christian Bookstore
08.2012 - 08.2013
Owner Operator
Maid Rite Cleaning Services
03.2003 - 06.2012
Financial Representative
American General Financial Services
07.1997 - 03.2003
Bachelor of Arts - Psychology And English
University of South Carolina