Jennifer McNeil
Jackson,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Independent Sales Representative
Avon
Brandon, MS
01.2014 - Current
- Promote and sell Avon products to current customers and meeting new customers
- Prospected for new customers and for potential new Sale Representatives
- Services existing accounts and creating new accounts
- Design presentations and marketing campaigns for the promotion of products Manage and develop new accounts.
Data Entry Clerk
Grace Hope Community Development Outreach Inc
Pearl, MS
10.2020 - 08.2022
- Preserved customer confidence and protected operations by keeping information confidential.
- Corrected data entry errors to prevent duplication or data degradation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
Customer Service Representative Specialist
Starting Over Ministries Inc
Jackson, MS
01.2015 - 04.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Call Center Supervisor
Helping Hands Restoration
Jackson, MS
02.2009 - 01.2020
- Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Bachelors - Business
Jackson State University
08.2010 - 05.2014
Skills
Business growth and retention
undefinedTimeline
Data Entry Clerk
Grace Hope Community Development Outreach Inc
10.2020 - 08.2022
Customer Service Representative Specialist
Starting Over Ministries Inc
01.2015 - 04.2020
Independent Sales Representative
Avon
01.2014 - Current
Bachelors - Business
Jackson State University
08.2010 - 05.2014
Customer Service Call Center Supervisor
Helping Hands Restoration
02.2009 - 01.2020
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