Jennifer McNeil
Jackson,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Independent Sales Representative
Avon
Brandon, MS
01.2014 - Current
- Promote and sell Avon products to current customers and meeting new customers
- Prospected for new customers and for potential new Sale Representatives
- Services existing accounts and creating new accounts
- Design presentations and marketing campaigns for the promotion of products Manage and develop new accounts.
Data Entry Clerk
Grace Hope Community Development Outreach Inc
Pearl, MS
10.2020 - 08.2022
- Preserved customer confidence and protected operations by keeping information confidential.
- Corrected data entry errors to prevent duplication or data degradation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
Customer Service Representative Specialist
Starting Over Ministries Inc
Jackson, MS
01.2015 - 04.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Call Center Supervisor
Helping Hands Restoration
Jackson, MS
02.2009 - 01.2020
- Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Bachelors - Business
Jackson State University
08.2010 - 05.2014
Skills
Business growth and retention
Complaint resolution
Report preparation
Policies and procedures
Client account management
Coaching and mentoring
Performance improvement
Budget development
Timeline
Data Entry Clerk
Grace Hope Community Development Outreach Inc
10.2020 - 08.2022
Customer Service Representative Specialist
Starting Over Ministries Inc
01.2015 - 04.2020
Independent Sales Representative
Avon
01.2014 - Current
Bachelors - Business
Jackson State University
08.2010 - 05.2014
Customer Service Call Center Supervisor
Helping Hands Restoration
02.2009 - 01.2020