Dedicated and professional individual with a proven track record in management, leadership, and communication. Known for meticulous attention to detail in problem-solving and planning. Prepared to make an immediate contribution to your organization, leveraging skills and experience to drive results.
Hi, I’m
Jennifer McNeil, MTS
Summary
Overview
9
years of professional experience
1
Certification
Work History
Wells Fargo
Senior Technical Content Writer
09.2022 - Current
Job overview
- Completed thorough research into assigned topics.
- Managed technical projects and created procedures for the legal and compliance departments using Agile, Jira and Confluence.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced readability by editing complex technical documents for clarity and conciseness.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Developed detailed case studies highlighting customer success stories, reinforcing brand reputation as an industry leader.
- Managed multiple projects simultaneously while adhering to strict deadlines, demonstrating exceptional organizational skills.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
Lakeview Loan Servicing
Wholesale Underwriting Manager
03.2021 - 09.2022
Job overview
- Analyzed documents assessing risk levels based on applicant health, financial stability, and property condition.
- Declined to write policies with excessive risks
- Collaborated with internal departments to develop and maintain underwriting standards and procedures
- Developed and maintained strong working relationships with brokers, clients, and internal colleagues
- Assessed additional risks associated with certain policies or applicants when making underwriting decisions
- Identified opportunities for improvement in the underwriting process through data analysis techniques
- Provided guidance to staff on complex underwriting decisions
- Performed periodic quality assurance reviews of completed loan files
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Implemented technology solutions to automate various underwriting tasks, increasing efficiency and reducing manual errors.
- Streamlined communication between underwriting, claims, and other departments to foster collaboration and improve overall service levels.
Sourcepoint Mortgage
Senior Underwriting Manager
11.2020 - 03.2021
Job overview
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Built strong relationships with brokers and agents, providing exceptional customer service while negotiating policy terms effectively.
- Managed a high-performing team of underwriters, providing guidance and support to ensure consistent results.
- Maximized revenue generation by optimizing pricing strategies based on risk profiles.
Wells Fargo Home Mortgage
Senior Home Mortgage Consultant
01.2016 - 11.2020
Job overview
- Monitored industry trends and changes in regulations to ensure compliance with applicable laws and regulations
- Managed a team of underwriting managers to ensure they met performance standards
- Developed relationships with customers and other business partners to ensure a successful loan closing process
- Delivered interactive presentations at community programs to showcase services.
- Analyzed credit reports and tax returns for potential borrowers to assess risk levels
- Coordinated with title companies and appraisers in order to secure documents necessary for closing
- Generated referral sources through networking activities including attending open houses, joining professional organizations
- Conducted comprehensive financial analyses to determine borrower eligibility for various loan programs.
- Educated first-time homebuyers on available financing options, guiding them through the entire process with patience and expertise.
Education
Liberty UniversityLynchburg, VA
Doctor of Ministry (D.Min.) from Leadership Candidate
12.2026
University Overview
Gordon-Conwell Theological SeminaryCharlotte, NC
Master of Theological Studies from Counseling
University Overview
- Scholarship Recipient
North Carolina A&T State UniversityGreensboro, NC
Bachelor of Arts from Political Science
University Overview
- Miss America Preliminary Pageant Scholarship Recipient
West Mecklenburg High SchoolCharlotte, NC
High School Diploma
University Overview
- Study Abroad: Mexico
Skills
- Agile methodology expertise
- Jira project management
- Proficient in Confluence
- Technical documentation proficiency
- Effective deadline management
- Content editing
- Engaging content creation
- Content editing expertise
- Narrative development skills
- Strategic content planning
- Effective formatting techniques
- Instructional design
- Proficient in data analysis
- Effective grammar application
- Written communication refinement
- Deadline management
- Skilled in producing impactful content
- Copy editing experience
- Original content creation
- Strong written communication skills
- Proofreading and editing proficiency
- Impactful message delivery
Certification
- Florida Real Estate License, #SL3607610, 2024
- Certificate of Completion Building a Lean Startup, 2021
- Nationwide Multistate Licensing System (NMLS) Mortgage Loan Origination, #70595, 1998
Publications
Publications
"Growth Zone", An acceleration guide to propel your faith, finance and fitness. Sold on Amazon and Barnes and Noble online platforms.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 18 staff members.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork from home optionHealthcare benefitsCompany CultureWork-life balanceStock Options / Equity / Profit SharingPaid time offFlexible work hours401k matchPaid sick leaveTeam Building / Company RetreatsPersonal development programs4-day work weekQuote
Judge a man by his questions rather than his answers.
Languages
English
Native or Bilingual
Software
Agile
Jira
Confluence
Interests
Performing arts
Timeline
Senior Technical Content Writer
Wells Fargo
09.2022 - Current
Wholesale Underwriting Manager
Lakeview Loan Servicing
03.2021 - 09.2022
Senior Underwriting Manager
Sourcepoint Mortgage
11.2020 - 03.2021
Senior Home Mortgage Consultant
Wells Fargo Home Mortgage
01.2016 - 11.2020
Liberty University
Doctor of Ministry (D.Min.) from Leadership Candidate
Gordon-Conwell Theological Seminary
Master of Theological Studies from Counseling
North Carolina A&T State University
Bachelor of Arts from Political Science
West Mecklenburg High School
High School Diploma
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