Jennifer McPherson
Mattapan,MA
Summary
Empathetic Counseling Intern known for connecting with clients, maintaining comfort and promoting progress during sessions. Easily collects information about patients through conversations, questions and in-depth interviews. Excellent observational and analytical skills with great insight into patients' mental state.
Overview
18
18
years of professional experience
Work History
Surgical Scheduler
Boston Children’s Hospital
02.2021 - Current
- Assist families with coordinating complex surgical procedure for children
- Coordinating with other services within the hospital to ensure all the patients clinical needs are being addressed
- Coordinating diagnostic studies as directed by the clinical team
- Triaging complex medical questions to the appropriate team or provider
- Identified by the team as an integral team member
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Improved staff communication through the consistent dissemination of updated surgery schedules to relevant departments.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
Supervisor of Clinical Operations
Beaver Brook Pediatrics & Adolescent Medicine
01.2006 - 02.2021
- HIPAA compliance officer
- Ensure HIPAA standards are met and followed
- Provide training to new MA hires
- Create Physician and MA pairing schedules
- Ensure staff follows HIPAA standards
- Ensure OSHA standards are followed
- Oversee implementation of new office procedures
- Participate with interview process of new hires
- Communicate informational updates to staff
- Enhanced patient care by implementing efficient clinical operations and streamlining workflows.
- Reduced operational costs through the optimization of resource allocation and staff scheduling.
- Improved staff performance by conducting comprehensive training sessions and providing continuous feedback.
- Ensured compliance with industry regulations and standards by regularly reviewing procedures and updating documentation.
- Increased patient satisfaction by addressing concerns promptly and implementing quality improvement initiatives.
- Oversaw recruitment processes, ensuring a high caliber of clinical professionals were hired to maintain high-quality healthcare services.
- Fostered a positive work environment through open communication channels, team-building activities, and recognition programs for outstanding employee achievements.
- Optimized inventory management systems, reducing waste while ensuring adequate supplies were available for day-to-day operations.
- Streamlined administrative processes such as appointment scheduling, billing procedures, and record-keeping for increased accuracy and reduced errors.
- Managed physician and nurses' schedules to deliver quality care and services.
- Supervised clinical operations and administrative functions.
- Assisted in development, review and revision of standard operating policies and procedures in collaboration with senior management.
- Responded to crisis situations with calm and professional approach to optimize support.
- Assessed patients, determined needs and managed care.
- Developed and adjusted work schedules for [Type] staff.
- Developed key performance indicators to monitor the effectiveness of clinical operations, leading to data-driven decision making.
- Supported continuous professional development among staff members by providing opportunities for training, education, and skill enhancement.
Education
Master of Arts in Clinical Mental Health Counseling - Counseling
Southern New Hampshire University
06.2026
Bachelor of Liberal Arts in Health Studies & Psychology -
University Name
06.2023
Skills
- Satisfactorily demonstrate Micro skills required
- Working knowledge of developmental theories
- Critical Counseling Skills & Sustaining Therapeutic Relationships
- Schedule oversight
- Front office operations
- Data entry proficiency
- HIPAA Compliance
- Medical Terminology
- Patient coordination
- Patient Relations
- Procedure Knowledge
- Schedule Coordination
- Motivational Techniques
- Relaxation Techniques
- Boundary Setting
- Multicultural Competence
- Empathy Development
- Self-awareness
- Resilience building
- Crisis Intervention
- Family and patient education
- Treatment Planning
- Case management activities
- Case Notes
- Patient Screening
- Treatment Plan Development
- Referral management
- Counseling techniques
- Emotional development
- Behavioral Interventions
- Case Management
- Schedule Management
- Regulatory Compliance
- Needs Assessment
- Referral Coordination
Timeline
Surgical Scheduler
Boston Children’s Hospital
02.2021 - Current
Supervisor of Clinical Operations
Beaver Brook Pediatrics & Adolescent Medicine
01.2006 - 02.2021
Master of Arts in Clinical Mental Health Counseling - Counseling
Southern New Hampshire University
Bachelor of Liberal Arts in Health Studies & Psychology -
University Name
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