Jennifer McWilliams
St. Louis,MO
Summary
Seasoned account specialist bringing several years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.
Overview
22
22
years of professional experience
Work History
Corn States Account Specialist
Monsanto/Bayer
St. Louis, USA
05.2012 - Current
- Created and maintained strong partnerships with Licensee accounts. I have achieved a 9.1 AgMetrics score for superior customer service and met business demands.
- GPOS champion for the past 3 years, providing support for my team but also for the strategic team to ensure all GPOS reporting requirements were met, and to assist in troubleshooting errors.
- Performed yearly analysis to over 30 accounts to identify discrepancies in GPOS reporting, and reported royalties.
- Reconciled over 640,000 units of corn and soybeans in 2023.
- Collected over $57,000,000.00 in royalties in 2023
- Trained and mentored new hires for the Corn States Account Specialist role.
Customer Operations Specialist
Monsanto
09.2004 - 05.2012
- Met and exceeded quarterly seed delivery goals
- Ensured orders were accurately created and delivered prior to regional planting schedules
Customer Care Team
Monsanto
07.2002 - 09.2004
- Managed Midwest and Northeast region Land O'Lakes accounts
- Reconciled accounts to ensure data accuracy between Monsanto SAP and Land O' Lakes JDE programs
- Maintained account structures to confirm order and billing/invoice accuracy
Education
Bachelor of Arts - Literature and Language-Emphasis in Writing as a Profession-Technical Writing, Minor-Media Communications
Webster University
01.1996
Skills
- Analytical Skills
- Customer Centric
- Detail Oriented
- Organized
- Problem Solving
- Critical Thinking
Honors and Awards
- Premier Solutions, 2018, Monsanto
- Bayer Better Because of You Bronze Award, 12/20, Bayer
- Bayer Better Because of You Silver Award, 11/20 - 12/20, Bayer
- Bayer Better Because of You Gold Award, 12/21, Bayer
Timeline
Corn States Account Specialist
Monsanto/Bayer
05.2012 - Current
Customer Operations Specialist
Monsanto
09.2004 - 05.2012
Customer Care Team
Monsanto
07.2002 - 09.2004
Bachelor of Arts - Literature and Language-Emphasis in Writing as a Profession-Technical Writing, Minor-Media Communications
Webster University
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