Jennifer Medeiros

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Continued to manage both Legal and Collection Departments, simultaneously in addition to taking on General Manager duties

• Researched accounts and completed due diligence to resolve collection problems.
• Reviewed, researched, and corrected discrepancies and customer concerns.
• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
• Established strong relationships with customers, fostering open communication channels for effective debt resolution.
• Supervised staff of collectors, monitoring phone calls and letters.
• Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
• Increased recoveries by negotiating favorable repayment terms for clients and customers.
• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
• Streamlined collections procedures for increased productivity and reduced manual efforts.
• Maintained compliance with federal, state, and local regulations governing debt collections practices.
• Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
• Accessed credit records to evaluate customer credit histories.
• Set up and updated customer accounts and CRM with interactions, payments and personal information.
• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
• Led cross-departmental initiatives aimed at minimizing bad debts exposure through early detection of warning signs in customer behavior patterns.
• Conducted thorough credit reviews to assess risk levels and make informed decisions on extending credit or initiating collections actions.
• Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
• Documented interactions in computer database and updated information.
• Researched and resolved accounts payable discrepancies.
• Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
• Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
• Created financial dashboards to provide insights into key performance indicators.
• Maintained professional, organized, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Adhered to privacy laws to avert possible information breaches and protect client data.
• Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
• Drafted and revised legal documents for accuracy, consistency, and compliance with applicable laws.
• Strengthened the law firm''s reputation by demonstrating professionalism and maintaining strict confidentiality at all times.
• Built strong relationships with court personnel, effectively managing filing deadlines and ensuring seamless submission of legal documents.
• Assisted attorneys with case preparation, contributing to successful case outcomes.
• Attended court hearings and depositions to take notes and document proceedings.
• Conducted background investigations on defendant.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Screened applicant resumes and coordinated both phone and in-person interviews.

• Full-time case preparation for attorney.
• Resolved disputes professionally and diplomatically, protecting the company''s reputation while maximizing recoveries.
• Conducted thorough investigations into debtor financial situations, identifying assets available for collection efforts.

Temporarily assumed full collections manager duties, which included management of telephone collectors in two office locations (Kailua and Hilo, Hawai'i).

• Collaborated with Collections Manager to set department goals and develop team performance metrics.
• Senior Collector duties, plus the following.
• Managed collector staff in absence of collections manager.
• Preparation of legal accounts for outside collection Worked out settlements on liens with consumer attorney.
• Researched bankruptcy status on consumers.
• Communicated with consumer's attorney as needed.

• Ensured HIPPA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Processed medical records requests from providers according to facility, state, and federal law.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
• Followed exact procedures for handling transfers and other releases of medical records.
• Sorted and distributed incoming and outgoing medical records.
• Courier delivery of medical charts to 60 plus physicians in a timely manner for daily patient schedules.
• Processed incoming/outgoing mail and delivered to destination.

• Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
• Streamlined debt collection processes for increased efficiency in the workplace.
• Maintained high volume of calls and met demands of busy and productive group.
• Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
• Trained new team members on scripts, company services, and collection strategies.
• Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
• Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
• Achieved performance goals on consistent basis.
• Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Kept current on industry trends and best practices to continuously improve skills as a collector and adapt strategies accordingly.
• Processed payments and applied to customer balances.
• Used probing techniques to determine debtors' reasons for delinquency.
• Used skip tracing and other techniques to locate debtors.
• Worked in call center environment handling manual and automatically dialed outbound calls.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Banking, vendor payments and mail runs.
• Preparation and filing of medical claims to insurance companies for payment.
• Assisted coworkers and staff members with special tasks on daily basis.