Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Medema

Summary

Dynamic leader with proven expertise in employee engagement and customer loyalty management, honed at Speedway and other notable roles. Excelled in creating competitive, results-driven cultures, enhancing store operations, and fostering team empowerment. Skilled in multitasking and conflict resolution, consistently boosting sales and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Leader

Speedway
10.2021 - 01.2025
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Answered questions about store policies and addressed customer concerns.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.

Deli Clerk

King Soopers
03.2020 - 04.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Prepared salads, soups and sandwiches for customers.

Direct Support Professional

Thomas Allen Inc.
09.2017 - 12.2019
  • Monitored clients' overall health and well-being, and progress. Documented patient health status changes, completed regular check-ins and progress reports for each client, recorded duties completed, and noted significant changes in logbooks for management.
  • Assisted disabled clients to support independence and provided compassionate, patient-focused care to cultivate well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming, guided patients to restroom to support bladder and bowel relief requirements.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.

Education

Associate of Applied Science - Visual Communication

Brown College
Mendota Heights, MN

Diploma - Graphic Design

Minneapolis Business College
Roseville, MN

Skills

  • Employee recruiting, hiring, engagement, management,
  • Customer loyalty, retention, and experience management
  • Multitasking, organization, delegation
  • Shift scheduling, schedule coordination, and flexibility
  • Problem-solving/Conflict resolution
  • Product rotation and replenishment
  • Store opening and closing
  • Store merchandising and quality standards
  • Store maintenance

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Serve Safe Certified in Minnesota

Timeline

Store Leader

Speedway
10.2021 - 01.2025

Deli Clerk

King Soopers
03.2020 - 04.2021

Direct Support Professional

Thomas Allen Inc.
09.2017 - 12.2019

Associate of Applied Science - Visual Communication

Brown College

Diploma - Graphic Design

Minneapolis Business College

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Jennifer Medema