Jennifer Medford
Spring
Summary
Office Manager at Medford Motors Inc with strong expertise in financial reporting and strategic planning. Demonstrated success in enhancing operational efficiency and resolving customer issues effectively. Proficient in budgeting and team supervision, leading to significant improvements in workflow processes and customer satisfaction. Committed to achieving exceptional results through effective communication and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Medford Motors Inc
Magnolia
04.2017 - Current
- Coordinated daily office operations to maintain efficient workflow processes.
- Managed scheduling and logistics for staff meetings and client appointments.
- Oversaw inventory management for office supplies and equipment procurement.
- Developed and implemented office policies to enhance operational efficiency.
- Assisted in financial recordkeeping, including invoices and expense tracking.
- Supervised staff, organized schedules, and delegated tasks effectively.
- Maintained communication with vendors to address maintenance needs promptly.
- Resolved customer complaints while ensuring high satisfaction levels.
- Computed balances, totals or commissions to support accounting team.
- Managed financial reporting and analysis processes for corporate initiatives.
- Developed budgets and forecasts to support strategic planning efforts.
- Oversaw cash flow management and financial risk assessments.
- Collaborated with cross-functional teams to optimize financial performance.
- Prepared financial documents such as budgets, forecasts and reports.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Monitored cash flow to ensure sufficient liquidity.
- Coordinated with other departments within the organization regarding budgeting matters.
- Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
- Calculated and prepared checks for utilities, taxes, and other payments.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Strategized on fund procurement through banks and other financial institutions.
- Monitored financial markets and trends to inform investment strategies and risk management.
- Oversaw budget preparation, ensuring alignment with strategic goals and financial health.
- Provided strategic financial advice to senior management and board members.
- Ensured accurate and timely compliance with tax filing requirements and other regulatory obligations.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Customer Service Representative
Coastal Welding Supplies
Baytown
04.2015 - 04.2017
- Processed sales transactions accurately and efficiently at point of sale.
- Provided exceptional customer service to enhance shopping experience.
- Managed inventory levels and restocked shelves to ensure product availability.
- Maintained organized, visually appealing product displays throughout sales floor.
- Answered customer inquiries regarding prices, availability, and product features.
- Created and updated price tags for new and existing items.
Specialty Gases Customer Rep
Air Liquide
La Porte
09.2008 - 04.2015
- Provided excellent customer service and support for diverse client inquiries.
- Maintained accurate records of customer interactions and transactions.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Consulted with customers regarding needs and addressed concerns.
- Assisted customers with purchase decisions based on needs analysis.
- Utilized computer systems to access account information, enter notes, and update status codes.
- Responded to customer inquiries via phone, email and chat.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Cross-sold products and services when appropriate.
- Processed orders, forms and applications accurately.
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Suggested solutions when a product malfunction occurred.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Updated job knowledge by participating in educational opportunities.
- Prioritized tasks effectively to meet deadlines.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Participated in team meetings to discuss best practices for resolving customer issues.
- Audited customer account information to identify issues and develop solutions.
- Maintained accurate records of customer interactions using company software systems.
- Identified potential opportunities for process improvement within the department.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Led on- and off-site customer support teams across multiple time zones.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided top quality control and eliminated downtime to maximize revenue.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
High School Diploma -
Coronado High School
Lubbock, TX03-1996
Skills
- Office administration and management
- Inventory and supply management
- Financial reporting and accounting
- Welding supplies expertise
- Sales of specialty gases
- Customer financing solutions
- Budgeting and preparation
- Policy development and modification
- Customer relationship management
- Project planning and management
- Team supervision and training
- Compliance monitoring and reporting
- Problem solving and critical thinking
- Effective communication skills
- Vendor coordination and relations
- Conflict resolution strategies
- Time management techniques
- Strategic planning initiatives
- Documentation control and expertise
- Payroll processing and budgeting
- Scheduling and calendar management
- Business administration practices
- Expense reporting processes
- Training, coaching, and staff development
- Workflow optimization strategies
- Mail handling operations
- Employee supervision practices
- Performance improvement methodologies
- Database administration skills
- Event coordination expertise
- Order processing
- Member account management
- Microsoft Office Suite
- Prioritization
- Tracking complaints
- Documentation
- Data entry
- Hospitality and accommodation
- Empathy and patience
- Account updating
- Warranty service
- Exchange coordination
- Quality control
- Critical thinking
- Multitasking and organization
- Quality assurance controls
- Administrative support
- Client relations
- Account management
- Clerical support
- Recordkeeping strengths
- System implementation
- Report transcription
- Office equipment proficiency
- Call center operations
- Product and service solutions
- Spreadsheets
- Microsoft PowerPoint
- Retail marketing
- Information security
- Technical troubleshooting
- Skype
- Stress management
- Product education
- Computer proficiency
- Negotiation strategies
- Calm demeanor
- Research
- Escalation management
- Persuasive speaking
- Sales presentations
- Sales strategy development
- Territory management
- Proposal development
- Territory growth management
- Field sales support
- Account relationship management
- Pricing negotiation
- Teamwork and collaboration
- Service education
- Customer needs assessment
- Sales funnel management
- Time management abilities
- Sales cycle management
- Prepare sales presentations
- Lead prospecting
- Planning and coordination
- Continuous improvement
- Teamwork
- Customer account management
- Organizational skills
- Bid preparations
- Written communication
- Collaboration with engineering
- Product demonstration
- Pricing strategy
- Multitasking capacity
- Goal setting
- Relationship management
- Presenting service options
- Video conferencing software
- Relationship building
- Reliability
- Cost estimation
- Presentation skills
- Multitasking
- Professionalism
- Product merchandising
- Communication skills
- Attention to detail
- Customer feedback analysis
- Inside and outside sales
- Design team recommendations
- Service accounts
- [Type] industry expertise
- Trade-in value determination
- Key account handling
- Database management
- Expense management
- Account servicing
- Sales demonstration
- Direct sales
- Customer needs analysis
- Service agreements
- Contract negotiation
- Self motivation
- Problem-solving aptitude
- Networking skills
- Strong communication
- Adaptability
- Multitasking Abilities
Certification
- Been to Miller Welding School Multi Trainings
- Been to Lincoln Welding School Multi Trainings
- Been to Victor and Harris,Bug O
- Been through hundreds of hours of training on Specialty gases internal customers and external customers
Timeline
Office Manager
Medford Motors Inc
04.2017 - Current
Customer Service Representative
Coastal Welding Supplies
04.2015 - 04.2017
Specialty Gases Customer Rep
Air Liquide
09.2008 - 04.2015
High School Diploma -
Coronado High School