Jennifer Medina
Santa Paula,CA
Summary
Dynamic Service Leader at Big Lots with a proven track record in team management and exceptional communication. Successfully resolved escalated customer complaints, enhancing service recovery and client satisfaction. Adept at mentoring and fostering collaboration, while maintaining meticulous records to drive continuous improvement in customer service excellence.
Overview
4
4
years of professional experience
Work History
Service Leader
Big Lots
12.2020 - 09.2024
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.
- Managed a team of service representatives, ensuring consistent quality across all interactions.
Respite Care Provider
Channel Islands Social Services
08.2020 - 09.2024
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period.
- Collaborated with families and healthcare teams to address patient needs effectively.
- Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted residents with basic activities of daily living.
Education
Architectural And Building Sciences
Ventura College
Ventura, CASanta Paula High School
Santa Paula, CA06.2020
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
- Service recovery
- Sales expertise
- Customer service excellence
- Shipping and receiving
- Administrative support
- Order fulfillment
- Retail store support
- Willingness to learn
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Cleaning and sanitizing
- Organizational skills
- Customer service and support
- Creative thinking
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Leader
Big Lots
12.2020 - 09.2024
Respite Care Provider
Channel Islands Social Services
08.2020 - 09.2024
Architectural And Building Sciences
Ventura College
Santa Paula High School
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