Dependable in customer Service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Detail-oriented, friendly and very knowledgeable In areas of professional standards with demonstrated track record of success in serving clients/customers and boosting revenue. Assesses individual client's features and desires to deliver exceptional and expert support. Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained in Sales and customer service and offering top-notch communication and sales abilities. Motivated to continue to learn and grow as a professional in all areas.
Hi, I’m
Jennifer Medina Cruz
Clermont,Fl
Summary
Overview
2026
years of professional experience
Work History
Hilton Corporate office
Sales Advisor
Job overview
- Implemented corporate marketing plans and initiated creative strategies to develop business.
- Assisted new members with membership renewals and upgraded high-end membership products to existing members.
- Provided customers with clear understanding of charges, billing, billing cycles and customer equipment.
- Top 5 in Sales Department of 65 sales reps.
Hair Cuttery
Hairstylist
Job overview
- Sanitized instruments, equipment and stations between customers for optimal protection.
- Connected closely with customers to deliver positive hairstyling and cutting experiences and build strong loyalty for repeat business.
- Taught customers about proper haircare and styling techniques to improve day-to-day satisfaction with cuts.
- Maintained robust schedule of client appointments and continuously high referral rates.
- Followed trends in hairstyles, fashion and makeup to better serve needs of customers.
Westgate resorts
Customer Service Representative
Job overview
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Completed and processed paperwork and records and entered important data in company CRM.
- Generated reports, correspondence and documentation for internal and customer use.
- Informed customers and professionals on eligibility, benefits, claims payment and authorizations.
- Recognized and solicited new business leads.
- Validated data and resolved problems related to system-generated information.
Jennah's Hands (self Employed)
Cosmetologist
Current
Job overview
- Built long-lasting relationships with customers by delivering exceptional service.
- Provided massages, skin and scalp treatments in addition to cutting and coloring.
- Listened to concerns of clients to develop hairstyles boosting self-esteem.
- Earned top sales performer status by continuously pursuing prospective and potential customers.
- Increased sales by selling and upselling an array of beauty products and services offered by salon.
- Guided other cosmetologists in providing latest styles to better serve customers.
- Scheduled client appointments, taking into account special requests and services needed.
Anderserson Mechandizers
Division Leader
2025 - Current (11 education.months_Label)
Job overview
- Directed cross-functional teams to optimize operational efficiency and achieve departmental objectives.
- Developed strategic plans to enhance productivity and streamline processes across divisions.
- Implemented key performance indicators to track progress and drive continuous improvement initiatives.
- Facilitated training programs to elevate team skills and promote a culture of excellence within the division.
Disney
Sales and Solutions Specialist
02.2024 - 07.2025
Job overview
- Provided technical support to clients, resolving issues and enhancing user experience.
- Collaborated with cross-functional teams to develop tailored solutions for diverse client needs.
- Conducted product demonstrations, effectively showcasing features and benefits to potential customers.
- Developed training materials, facilitating onboarding for new clients and team members.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Streamlined communication processes between departments, improving project efficiency and response times.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
Wyndham Vacations
Activation Specialist
07.2022 - 03.2024
Job overview
- Measured and assessed customer and employee satisfaction.
- Gathered information to determine the potential sales of the company's product or service.
- Collected competitor data, including current and historical prices, sales trends and marketing strategies.
- Helped advertisers identify optimal strategies based on current and thorough understanding of market.
- Calculated travel costs, accommodations and the applicable taxes or tariffs for each customer.
Education
Paul MitchellOrlando, Fl
Cosmetology License from Cosmetology
University Overview
- Graduated with honors.
- GPA: GPA 4.0
Continental Academy Miami, FL
High School Diploma from General Arts
05.2003
University Overview
Skills
- Customer relationship management
- Conflict resolution
- Attention to detail
- Effective communication
- Composure under stress
- Problem-solving creativity
- Data entry proficiency
- Sales closing expertise
Languages
English, Fluent
Spanish, Fluent
Timeline
Sales and Solutions Specialist
Disney
02.2024 - 07.2025
Activation Specialist
Wyndham Vacations
07.2022 - 03.2024
Hairstylist
Hair Cuttery
Customer Service Representative
Westgate resorts
Cosmetologist
Jennah's Hands (self Employed)
Current
Paul Mitchell
Cosmetology License from Cosmetology
Sales Advisor
Hilton Corporate office
Division Leader
Anderserson Mechandizers
2025 - Current (11 education.months_Label)
Continental Academy
High School Diploma from General Arts