Jennifer Meier
Grand Prairie,TX
Summary
Experienced with delivering exceptional customer service by addressing and resolving high-level client concerns. Utilize conflict resolution and effective communication to enhance customer satisfaction. Knowledge of team management and process optimization for improved service delivery. My primary motivation is to consistently deliver outstanding outcomes and exceptional customer service.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Specialist
Dairy Farmers of America
02.2024 - 07.2025
- Efficiently processed customer orders and provided comprehensive information regarding their status and delivery.
- Managed 40-60+ calls a day, depending on call volume.
- Delivered prompt service to prioritize customer needs.
- Coordinated effectively with distribution teams to communicate any changes or special requests for customer orders.
- Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
- Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
- Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
- Consistently achieved personal performance targets while actively contributing to the success of the broader team.
- CSR of the quarter multiple times.
Sales Support Specialist
Professional Packaging Systems
08.2023 - 02.2024
- Managed both customer and vendor inquiries, which involved providing continuous updates to customers on their order progress and delivery status. This also entailed resolving customer issues through activities such as researching files, tracking orders, and locating warehouse stock.
- Worked in conjunction with Sales Representatives, Credit Manager, and customers to resolve credit-related matters.
- Generated daily, weekly, and monthly reports as directed by my supervisor.
Customer Service Coordinator II / Export Processor
Borden Dairy
03.2016 - 08.2023
- During my management of a three-person team, I directed daily operations, set objectives, and upheld quality and export compliance.
- Efficiently processed high-volume orders from international and domestic customers via various channels.
- Collaborated with warehouses, plants, and government agencies (FDA, USDA, Customs) to ensure products met requirements.
- Maintained Borden’s inventory at a third party, cold-storage warehouse by tracking production needs and expectations via multiple spreadsheets and reports.
- Trained all new incoming employees into the Customer Service Department.
Education
Associate of Applied Science - Organizational Management
Gilbert Community College
Chandler, AZ05.2015
High School Diploma -
WB Ray High School
Corpus Christi, TXSkills
- Call center experience
- Reporting and analysis
- Coaching and mentoring
- Documentation review
- De-escalation techniques
- Staff training
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Effective communication
Timeline
Senior Customer Service Specialist
Dairy Farmers of America
02.2024 - 07.2025
Sales Support Specialist
Professional Packaging Systems
08.2023 - 02.2024
Customer Service Coordinator II / Export Processor
Borden Dairy
03.2016 - 08.2023
Associate of Applied Science - Organizational Management
Gilbert Community College
High School Diploma -
WB Ray High School
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