Jennifer Lynn Mejia
Greensboro,NC
Summary
Dedicated Customer Service professional with over 20 years of experience and knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Regional Field Trainer
The Budd Group
Greensboro , NC
11.2020 - Current
- Preforfmed training on industry technology and janitorial procedures to managers and front-line employees .
- Assisted development and execution of new (service/program) roll out training
- Responsible to evaluate inspection data and train to overcome quality concerns
- Ensured organizations programs and systems conform to customer and regulatory/legal requirements .
Customer Service Specialist
Univar Solutions
Greensboro , NC
11.2020 - 05.2022
- Maintained and serviced customer accounts, established communication with operations, Sales, and logistics
- Surpassed performance goals of 99% by approaching interactions with resourcefulness, organization and customer-centric
- Quoted customers using uniform pricing strategy and current market value .
- Collaborated with shipping department staff to facilitate smooth materials delivery and returns to correct vendors.
Sales/ Customer Service
Delta Mechanical Inc
Tampa , FL
08.2012 - 06.2018
- Top sales performer 4 consecutive years
- Quoted customer's on water heaters/ HVAC systems
- Dispatched over 55 Home Depot authorized plumbers
- Monitored personnel and equipment locations and utilization to coordinate service and schedules
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Customer Service Representative
Willow CSN
Miramar, FL
02.1999 - 09.2004
- Independent contractor for various companies, received phone calls and placed orders or reservations for Alamo Rent a Car, 1-800Flowers.com, and Office Depot
- Sales of products, and or services, while handling customer support issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
Assistant Manager
Klein Bury & Associates
Miami, FL
10.1995 - 03.1998
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed staff, Prepared work orders for court reporters and confirmed dates with court dockets
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Some College (No Degree) -
High School Diploma -
Skills
- Bi-lingual English and Spanish
- Customer Complaint Management
- Orientation and Onboarding
- Extensive Sales and Marketing
- Critical Thinking with Sound Judgement and Decision-making
Certification
- Certified Regional Building Services Manager, Building Service Contractors Association International, 2021
- Univar Customer Service Solutions Certification,2019
- State of Florida licensed Cosmetologist - 1998
Languages
Spanish
Professional Working
Timeline
Regional Field Trainer - The Budd Group
11.2020 - Current
Customer Service Specialist - Univar Solutions
11.2020 - 05.2022
Sales/ Customer Service - Delta Mechanical Inc
08.2012 - 06.2018
Customer Service Representative - Willow CSN
02.1999 - 09.2004
Assistant Manager - Klein Bury & Associates
10.1995 - 03.1998
Miami Dade College - Some College (No Degree),
Coral Gables Senior High School - High School Diploma ,
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