Summary
Overview
Work History
Education
Skills
National WIC Association 2019 Leadership Award for Advocacy
Timeline
Generic

Jennifer Mejias-Martinez

Topeka,KS

Summary

I am a bilingual professional with extensive experience at Shawnee County Health Department, excelling in translation services and verbal communication. Proven ability to enhance patient satisfaction through effective interpretation and relationship building. Skilled in confidentiality practices and critical thinking, ensuring accurate and culturally sensitive communication in diverse healthcare settings.


My more than 20 years in my field allows me to be knowledgeable in medical terminology with solid background in Spanish interpretation. Adept at facilitating clear and accurate communication between Spanish and English speakers in various settings. Demonstrated ability to manage complex linguistic nuances and maintain confidentiality.

Overview

40
40
years of professional experience

Work History

Spanish Interpreter and Translator

Shawnee County Health Department
03.1998 - Current
  • Assisted in translating conversations between Spanish-speaking clients and staff.
  • Supported communication efforts by providing accurate interpretation during meetings.
  • Developed glossaries of common terms to enhance translation consistency.
  • Adapted quickly to diverse topics, ensuring effective communication across various settings.
  • Collaborated with team members to improve clarity in translated materials.
  • Engaged in continuous learning of industry-specific terminology for improved accuracy.
  • Provided feedback on interpretation challenges to enhance service delivery processes.
  • Maintained professionalism while navigating sensitive discussions between parties involved.
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Maintained message content, tone, and emotion as closely as possible.
  • Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
  • Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
  • Conducted thorough proofreading of translated texts, ensuring error-free final deliverables that met client expectations consistently.
  • Enhanced communication between non-Spanish speaking medical staff and patients by providing accurate and empathetic interpretation during medical consultations.
  • Improved service delivery in social work by interpreting for case management sessions, helping Spanish-speaking clients navigate complex systems.
  • Contributed to higher patient satisfaction in healthcare settings, interpreting patient concerns and medical instructions to ensure clear understanding.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Interpreted spoken and written languages other than English and vice versa.
  • Collaborated with team to translate series of documents from English to other languages.
  • Translated documents and materials to ensure accurate communication across languages.
  • Translated documents from English to Spanish.
  • Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
  • Facilitated access to healthcare for non-native speakers by translating medical documents and patient information.
  • Bridged communication gaps for non-English speaking clients, enabling smoother business transactions.

Bilingual Clerk

Shawnee County Health Department
06.1997 - 03.1998
  • Provided bilingual customer support, enhancing communication with diverse clientele.
  • Coordinated scheduling for appointments, improving workflow efficiency across departments.
  • Handled sensitive information with discretion while maintaining strict confidentiality protocols.
  • Expedited workflow processes by efficiently managing multiple tasks simultaneously without compromising quality.
  • Collaborated with colleagues on cross-functional projects that required bilingual skills for successful completion.
  • Assisted clients with inquiries, addressing concerns promptly and professionally.
  • Maintained a well-organized filing system for easy access to important documents and records.
  • Utilized office management software to record and track customer information.
  • Answered and managed approximately 30 incoming and outgoing calls while recording accurate messages for distribution to office staff.

Office Secretary

Dr. Gamalier Bermudez
09.1987 - 11.1991
  • Maintained filing systems, enhancing document retrieval efficiency and organization.
  • Cultivated positive relationships with clients, addressing inquiries and resolving issues promptly.
  • Oversaw inventory of office supplies, ensuring availability while reducing costs through efficient ordering practices.
  • Streamlined front office operations by implementing efficient filing and organizational systems.
  • Managed all incoming mail correspondence, distributing items appropriately while maintaining privacy standards.
  • Maintained confidentiality in handling sensitive information, adhering to company policies and procedures.
  • Handled approximately 30 incoming calls professionally, directing them to appropriate departments or taking detailed messages.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Organized and maintained filing systems, enhancing document retrieval efficiency and compliance.

Radiology Clerk

Damas Hospital
07.1986 - 09.1987
  • Managed patient scheduling and appointment coordination for radiology services.
  • Processed medical records and ensured accurate patient information in electronic systems.
  • Assisted radiologists with administrative tasks, improving workflow efficiency.
  • Maintained inventory of medical supplies, ensuring availability for daily operations.
  • Implemented quality control measures to maintain accuracy in patient data entry processes.
  • Ensured timely delivery of reports to physicians, contributing to quicker diagnoses and treatment plans for patients.
  • Optimized storage space for physical files by implementing an efficient archiving system that facilitated quick retrieval of older records when required.
  • Contributed to a well-organized work environment by properly filing and cataloging radiology films for easy retrieval when needed.
  • Provided exceptional customer service to both internal and external clients through prompt response to inquiries via phone calls or email correspondence related to radiology services.
  • Enhanced patient experience by efficiently managing radiology appointment scheduling and handling their inquiries.
  • Increased accuracy of documentation by thoroughly verifying patient demographic information before entering it into the system.
  • Demonstrated professionalism and adaptability by effectively handling multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
  • Assisted in training new Radiology Clerks, ensuring they quickly became proficient in departmental procedures and protocols.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered and verified patient records before triage with most up-to-date information.

Emergency Department Clerk

Damas Hospital
10.1985 - 07.1986
  • Managed patient registration and data entry to ensure accurate information collection.
  • Coordinated communication between medical staff and patients for efficient service delivery.
  • Oversaw scheduling of appointments, optimizing workflow in high-pressure environment.
  • Facilitated insurance verification processes to ensure coverage prior to treatment.
  • Trained new clerical staff on departmental procedures and electronic health record systems.
  • Implemented process improvements that reduced wait times for patient intake significantly.
  • Expedited emergency department flow by promptly triaging patients and assigning them to appropriate medical staff.
  • Minimized errors in patient records by meticulously verifying demographic information and insurance coverage details upon admission.
  • Enhanced patient satisfaction by efficiently managing check-in and registration processes.
  • Contributed to a safe environment by monitoring visitor access and maintaining strict confidentiality of patient information.
  • Provided crucial support during high-volume periods, ensuring timely attention for all patients in need of emergency care.
  • Improved patient experience by addressing inquiries and concerns with compassion and professionalism.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered and verified patient records before triage with most up-to-date information.

Education

Spanish Medical Interpreter Certificate - Spanish Medical Interpretation

Bridging The Gap/Cross Cultural Health Program
Kansas City, KS
10-1999

Asociate in Business Admistration - Business Admistration

Percy College
05-1985

Skills

  • Fluent Spanish and English
  • Translation services
  • Video remote interpreting
  • Telephone interpreting
  • Consecutive interpretation

National WIC Association 2019 Leadership Award for Advocacy

2018-2019 National WIC Association Advocacy Leadership Award 

For Outstanding Contributions In Sport of The WIC Program

Timeline

Spanish Interpreter and Translator

Shawnee County Health Department
03.1998 - Current

Bilingual Clerk

Shawnee County Health Department
06.1997 - 03.1998

Office Secretary

Dr. Gamalier Bermudez
09.1987 - 11.1991

Radiology Clerk

Damas Hospital
07.1986 - 09.1987

Emergency Department Clerk

Damas Hospital
10.1985 - 07.1986

Spanish Medical Interpreter Certificate - Spanish Medical Interpretation

Bridging The Gap/Cross Cultural Health Program

Asociate in Business Admistration - Business Admistration

Percy College

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