Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Melcher

Oshkosh,WI

Summary

Driven client centered professional offering 29 years of career history in client/patient care; 25 years of scheduling and insurance submissions. Superior technical and communication skills. Solid background in assessing, training and inspiring new employee personnel.

Overview

29
29
years of professional experience

Work History

Caregiver Support Supervisor

Senior Stride Home Care
09.2019 - Current
  • Oversaw daily scheduling of 60+ caregivers, ensuring smooth workflow.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency.
  • Handled client and caregiver complaints, resolved issues, and adjusted policies to meet changing needs of clients and caregivers.
  • Evaluated employee performance, coached, and trained to improve weak areas.


Dental Mission Trips

Word Of Life
02.2019 - Current

Haiti dental mission team

Guatemala dental mission team 3 years

Work with the indigenous people to help provide improve dental care and knowledge

Assist the team with extractions, fillings and cleaning


CNA-Med Pass

Franciscan Courts
02.2016 - 03.2020
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Administered medications or treatments. Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Supported needs of 45+ residents under long-term care.

Expanded Duties Dental Assistant

Dr. Kent Botsford
09.2014 - 04.2017
  • Scheduling patients appointments, phone calls, submitting and reviewing insurance claims, managing accounts payable and receivable
  • Supported dentists during procedures to restore teeth, such as dental fillings, permanent, temporary crowns,root canals, extractions, prophy and patient education, x-rays, impressions and lab work.
  • Working with sedation patients; monitoring vitals and giving medications through out procedure.

Dental Assistant

Modern Touch Dentistry
04.2014 - 09.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practice
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed x-rays

Lead Dental Assistant

Summit Dental
12.2010 - 09.2013
  • Supported dentists during procedures to restore teeth, such as dental fillings, permanent and temporary crowns, root canals and extractions. Patient education
  • Booked appointments for patients; typed patient clinical notes while following privacy laws and maintaining high level of accuracy

Dental Assistant

Modern Tough Dental
11.2007 - 11.2010
  • My responsibilities were managing the doctor's schedule and chairside assisting with expanded duties. Scheduling of patients, production goals, training new employees, equipment maintenance and ordering supplies.
  • Working with sedation patients; monitoring vitals and giving needed medications throughout procedures

Lead Dental Assistant

Forward Dental
02.2001 - 10.2007
  • My responsibilities were the same as those stated above for Lead Dental Assistant.

Lead Dental Assistant

Delany Dental Care Ltd.
05.1995 - 01.2001
  • My responsibilities were the same as those stated above for Lead Dental Assistant.

Education

Bachelors of Business -

Virginia College - Birmingham (online)
Birmingham, AL

Accounting -

Gateway Technical College

Certified Nursing Assistant -

Aurora Medical
2014

Dental Assisting -

Gateway Technical College

Dental Cosmetics -

Las Vegas Institute

Skills

  • Highly organized
  • Excellent attention to detail
  • Very dependable
  • Fast and energetic learner
  • Easy to get along with others
  • Team oriented
  • Goal-Oriented
  • Complex Problem-Solving
  • Training and mentoring
  • Staff Management
  • Employee Motivation

Languages

Spanish
Limited Working

Timeline

Caregiver Support Supervisor

Senior Stride Home Care
09.2019 - Current

Dental Mission Trips

Word Of Life
02.2019 - Current

CNA-Med Pass

Franciscan Courts
02.2016 - 03.2020

Expanded Duties Dental Assistant

Dr. Kent Botsford
09.2014 - 04.2017

Dental Assistant

Modern Touch Dentistry
04.2014 - 09.2014

Lead Dental Assistant

Summit Dental
12.2010 - 09.2013

Dental Assistant

Modern Tough Dental
11.2007 - 11.2010

Lead Dental Assistant

Forward Dental
02.2001 - 10.2007

Lead Dental Assistant

Delany Dental Care Ltd.
05.1995 - 01.2001

Bachelors of Business -

Virginia College - Birmingham (online)

Accounting -

Gateway Technical College

Certified Nursing Assistant -

Aurora Medical

Dental Assisting -

Gateway Technical College

Dental Cosmetics -

Las Vegas Institute
Jennifer Melcher