Jennifer Melendez
Houston
Summary
To obtain a position as a new graduate eager to deliver safe, compassionate, and evidence-based care. Looking for an opportunity to support patients and family’s while gaining valuable hands-on experience in professional healthcare setting.
Detail oriented and compassionate new graduate with surgical coordinator experience bringing strong organizational, communication, and patient advocacy skills. Ability to communicate in both English and Spanish fluently with patients. Skilled in coordinating surgical schedules, supporting multidisciplinary team, and providing safe patient centered nursing care. Committed to providing quality care and growth with a collaborative healthcare team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OR Scheduling Coordinator
Memorial Hermann Hospital- The Woodlands
10.2024 - 01.2025
- Managed and updated daily surgery schedule to ensure information is displayed with accurate information.
- Managed all incoming surgical booking calls collecting all information needed to accurately schedule surgery cases
- Managed all incoming surgery orders to convert to surgical postings via email
- Maintained daily communication between pre anesthesia and preadmission team to ensure any safety alerts were communicated to the appropriate team member or listed on the surgery booking.
Surgical Scheduling Coordinator
Memorial Houston Surgery Center
05.2019 - 09.2024
- Managed and updated daily surgery schedule to ensure information is displayed with accurate information.
- Organized schedule according to staff, equipment, room, and time availability.
- Managed all incoming surgery orders to convert to surgical posting with all scanned documents imported and included (labs, reports, progress note)
- Responsible for fax incoming/outgoing documents (division of documents to the corresponding employee)
- Assisted with physicians, physician coordinators concerns pertaining to the schedule and patient care.
- Maintained daily communication between nursing and billing staff to ensure all surgical cases were cleared to move forward with and confirmed all necessary equipment, implants, and medications requested would be available 2-3 weeks in advance.
- Assisted in patient preparation including vitals, specimen collection as ordered, bed turnover, and patient safety. Daily communication through pre op and pacu recovery licensed team.
Administrative Assistant, Patient Care Coordinator
HPCS Surgery Center
06.2016 - 05.2019
- Managed and updated daily clinic schedule to ensure information displayed correctly.
- Create/follow on updating next follow up appointments for patients with schedule availability.
- Conducted weekly audits of payment detail information (Balance Invoices, Clinical Report, Inventory Sales)
- Inputted daily payment reports using EMR clinical system (copays, deductible deposits, surgery payments)
- Received incoming and outgoing multiple calls on multi lined phone system
- Responsible for all incoming/outgoing medical requested records
- Maintained patient charts with all scanned documents imported (labs, reports, progress note)
- Maintained monthly office orders (supplies, snacks, beverages, event coordinating/planning)
- Maintained management and order of conduct of front desk staff and daily duties.
- Responsible for fax incoming/outgoing documents (division of documents to the corresponding employee)
- Daily customer service given with all patients answering any necessary questions or concerns within my department.
- Promoted to patient care coordinator- surgical booking, patient care, and communication.
- Maintaining weekly to daily communication for conversion from consult to surgery
- Small involvement with clinic (room preparation, instrument cleaning, room assistance, photo obtaining, consents obtained, vitals performed)
Education
Associates of Applied Arts - Teaching
Lone Star College Tomball
Tomball, Tx12-2013
Licensed Vocational Nursing - Nursing
Lone Star College Tomball
Tomball, Tx 12-2025
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
- Customer relationship management
- Task delegation
Certification
- BLS, American Heart Association - 06/29/2024
- Mental Health First Aid, NCFWB- 07/12/2025
Languages
Spanish
Native or Bilingual
Timeline
OR Scheduling Coordinator
Memorial Hermann Hospital- The Woodlands
10.2024 - 01.2025
Surgical Scheduling Coordinator
Memorial Houston Surgery Center
05.2019 - 09.2024
Administrative Assistant, Patient Care Coordinator
HPCS Surgery Center
06.2016 - 05.2019
Associates of Applied Arts - Teaching
Lone Star College Tomball
Licensed Vocational Nursing - Nursing
Lone Star College Tomball
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