Jennifer Melerski
Stafford,VA
Summary
Proficient Administrative Assistant skilled in document management and project support. Top-notch problem-solver with excellent attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Distribution Design Rep
Rappahannock Electric Cooperative
05.2010 - 03.2023
- Attended monthly safety meetings
- Served customers with knowledgeable, friendly support at every stage of their work projects
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Quoted prices, credit terms and other bid specifications.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Customer Service Representative
Taskforce Staffing
08.2009 - 05.2010
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Participated in team meetings and training sessions to stay informed about company updates and changes.
Education
High School Diploma -
Brooke Point High School
Stafford, VA07.2001
Skills
- Microsoft Office Proficiency
- Sharepoint
- Professional Relationships
- Build Customer Relationships
- Team Meetings
- Data Entry
- Office Operations
- Administrative Support
- Permit Acquisition
- Records Management
- Effective Multitasking
- Information Confidentiality
Accomplishments
Founded a local 501c3 non-profit organization
Timeline
Distribution Design Rep
Rappahannock Electric Cooperative
05.2010 - 03.2023
Customer Service Representative
Taskforce Staffing
08.2009 - 05.2010
High School Diploma -
Brooke Point High School
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