Jennifer Mendoza
Killeen,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Manager
Tom's Automotive Repair
Harker Heights, TX
01.2018 - Current
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Maintained accurate records of customer transactions in the dealership database.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Lead Production Associate
Tesla
Austin, TX
09.2022 - 06.2024
- Monitored production line to ensure quality and efficiency standards were met.
- Identified and resolved issues with equipment, supplies, or personnel.
- Supervised team members to ensure safety protocols were followed.
- Maintained a clean and organized work environment.
- Prepared daily reports on production metrics and results.
- Analyzed data from previous shifts to identify areas for improvement.
- Provided feedback on performance reviews for direct reports.
- Assisted with troubleshooting problems during the assembly process.
- Executed and coordinated employee training to meet quality requirements.
Education
High School Diploma -
Highlands High School
San Antonio06-2004
Skills
- Business Administration
- Team Leadership
- Staff Management
- Verbal and written communication
Timeline
Lead Production Associate
Tesla
09.2022 - 06.2024
Manager
Tom's Automotive Repair
01.2018 - Current
High School Diploma -
Highlands High School
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