Jennifer Mendoza
Cameron,NC
Summary
With a proven track record at Lucky Mee and the Military Exchange, I excel in fraud detection and providing exceptional customer service. Leveraging time management and professionalism, I've significantly enhanced customer satisfaction and reduced transaction errors. My experience spans from ensuring accurate wire transfers to boosting sales by creating engaging retail environments always prioritizing integrity and achievement. With my resume you can see that with my short time at the military exchange I went from being an associate to a supervisor all within a year because of my hard work and dedication I have.
Overview
10
10
years of professional experience
Work History
Wire Transfer Specialist
Lucky Mee
12.2024 - 02.2025
- Performed routine maintenance checks on systems to prevent failures or malfunctions.
- Increased customer satisfaction with prompt and accurate completion of sending money
- Provided exceptional customer service, addressing client concerns promptly while maintaining a professional demeanor at all times.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Developed a comprehensive understanding of various currencies used in international wire transfers which aided in executing error-free transactions.
- Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
- Monitored daily transaction activity closely to detect any suspicious or fraudulent activities, mitigating potential risks to the organization.
- Prevented potential losses by identifying and taking appropriate action to stop wire transfer requests that violated established policies or regulatory guidelines.
- Resolved complex wire transfer issues promptly, minimizing delays in funds transfers and maintaining customer satisfaction.
- Maintained compliance with federal regulations by staying up-to-date on industry best practices and adjusting procedures accordingly.
- Enhanced team performance by sharing knowledge, best practices, and lessons learned from past experiences with colleagues.
- Although my time here was short the owner of this wire transfer company were my previous employer from snack and bottle shop that gave me an opportunity to work here with them whilst living in California for a short period of time again
Softlines Supervisor
Military Exchange
02.2020 - 08.2021
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Organized special events and promotions within the store, driving sales growth and increasing customer engagement.
- Established clear expectations for staff performance through goal setting, progress monitoring, and regular check-ins on progress towards objectives.
- Implemented loss prevention measures, resulting in decreased shrinkage rates while maintaining a pleasant shopping experience for customers.
- Developed and led a high-performing team through effective coaching, training, and performance evaluations.
- Reduced employee turnover by fostering a positive work environment, encouraging growth opportunities, and offering competitive compensation packages.
- Maintained compliance with company policies and procedures, as well as relevant local, state, and federal regulations related to retail operations.
- Adapted quickly to changing business needs by adjusting store layouts or processes in response to seasonal shifts or emerging trends in customer preferences.
- Conducted, evaluated and created cycle counts to verify accurate inventory.
- Increased store sales Number% by creating and following action plans to achieve goals.
Jewelry Sales Associate
Military Exchange
02.2020 - 08.2021
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Cooperated with colleagues to ensure monthly sales goals were reached.
Cashier
Snack and Bottle Shop
12.2014 - 02.2017
- Greeted customers entering store and responded promptly to customers
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Escondido High School
Escondido, CA06.2016
Skills
- Time management
- Professionalism and integrity
- Fraud detection
- Conflict resolution techniques
Languages
Spanish
Native or Bilingual
Timeline
Wire Transfer Specialist
Lucky Mee
12.2024 - 02.2025
Softlines Supervisor
Military Exchange
02.2020 - 08.2021
Jewelry Sales Associate
Military Exchange
02.2020 - 08.2021
Cashier
Snack and Bottle Shop
12.2014 - 02.2017
High School Diploma -
Escondido High School
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