Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Mendoza

Fords,USA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

DSV Solutions
Port Reading, NJ
02.2022 - 06.2024
  • Maintained strong relationships with clients including Estee Lauder and Neostrata, handling inquiries and complaints related to orders, invoicing, and inventory.
  • Managed customer orders using the Cargowrite system, expediting shipments and providing updates.
  • Ensured cross-departmental communication to meet service standards.
  • Managed inventory stock and reported daily availability to customers.
  • Created Bills of Lading and verified data for merchandise shipments.
  • Operated office equipment, handled phone calls, and greeted clients.

Dispatcher – Macy’s Furniture

NEHDS Logistics
Edison, NJ
04.2019 - 01.2022
  • Managed daily dispatch duties and created operational reports.
  • Monitored delivery teams and ensured on-time delivery by resolving route issues.
  • Provided customers with updates on item status and shipping.
  • Verified and reconciled shipments, identified discrepancies, and reported incidents.

Dispatcher / Administrative Assistant

TSG Cabinets
Edison, NJ
06.2017 - 02.2019
  • Handled customer service and logistics communication.
  • Managed invoicing, budgeting, and compliance with company policies.
  • Entered and verified order and shipping data; ensured timely and accurate documentation.
  • Provided courteous phone service and supported driver check-ins.

Office Assistant

Bronx Community College
Bronx, NY
01.2014 - 01.2016
  • Supported reception and communication duties, including handling phone calls and correspondence.
  • Organized documents, meetings, and interdepartmental communications.
  • Collected and processed financial transactions and supported fiscal reporting.
  • Conducted research, maintained expense reports, and supported senior managers.

Education

Bachelor of Business Administration -

Berkeley College
Woodbridge, NJ
05.2023

Skills

  • Bilingual: fluent in English and Spanish
  • Technical skills: Microsoft Office Suite (Excel, Word, Outlook), Cargowrite system, data entry, office equipment operation
  • Customer service: strong interpersonal and communication skills, experienced in handling inquiries, resolving complaints, and building client relationships
  • Administrative support: calendar management, file organization, expense tracking, and meeting coordination
  • Dispatch and logistics: delivery tracking, bill of lading creation, route coordination, inventory reporting
  • Problem solving: Able to resolve shipping issues, trace orders, and manage delivery incidents efficiently
  • Team collaboration: works cross-functionally with multiple departments to ensure workflow and service standards
  • Time management: proven ability to handle multiple tasks under pressure while meeting deadlines
  • Professionalism: cheerful, courteous phone etiquette; committed to providing high-quality administrative and customer support
  • Adaptability: experience in fast-paced environments, capable of adjusting to changing needs and priorities
  • Data entry accuracy
  • Stress management
  • Critical thinking

Timeline

Customer Service Representative

DSV Solutions
02.2022 - 06.2024

Dispatcher – Macy’s Furniture

NEHDS Logistics
04.2019 - 01.2022

Dispatcher / Administrative Assistant

TSG Cabinets
06.2017 - 02.2019

Office Assistant

Bronx Community College
01.2014 - 01.2016

Bachelor of Business Administration -

Berkeley College

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