Jennifer Mendoza
Auburndale,FL
Summary
Highly motivate manager with a passion of increasing customer satisfaction. Skilled in Store Management, Team Building, Teamwork, and Leadership. Strong sales professional. Energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and punctual individual who possesses and excellent work ethic with several years in retail. Areas of expertise include customer service, inventory and cash management.
Overview
15
15
years of professional experience
Work History
Process Assistant
Amazon
04.2021 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Conducted training and change management processes to improve operations.
- Monitored and reported on process performance to verify compliance with established standards.
- Prioritized initiatives to increase success rates of strategic projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Supervisor
Fast Park & Relax
03.2018 - 12.2020
- Oversees the physical condition and appearance for the facility and fleet
- Monitors the performance of employees within a shift to assure operational standards are met
- Hold employees accountable to performance standards
- Trains employees to perform their specific responsibilities
- Completes assigned projects relating to operational improvements, maintenance and shuttle repair
- Successfully handles any and all customer service issues that may arise
- Assures that all employees, on a particular shift, follow all company policies and procedures as set forth in the Employee Handbook
- Performs additional duties as reasonably requested by Management.
Customer Service Area Supervisor
Kohl’s Department Store
04.2017 - 06.2018
- Supervises and reviews schedules of the store’s Point-of-Sale/Customer Service teams
- Responsible for training and follow-up to ensure each associate is working within the guidelines of Kohl’s policies and procedures for POS/CS operations
- Leads by example and drives Kohl’s Customer Service philosophies of “Smile and Say Hi!” and “Yes We Can.” Manages Kohl’s time-in-line standards
- Responsible for all cash office functions
- Responsible for ensuring that credit standards are communicated and credit goals are achieved
- Participates in the E4 Management Program
- In charge of new associates’ orientation
- Provides incentives for employees to meet goals and exhibit exceptional service so guests leave the store highly satisfied.
Area Supervisor
Ross Dress for Less
03.2013 - 03.2017
- Managed the merchandise processing, markdowns, organization and visual presentation of the store
- Provided valuable training for employees that promotes team efficiency
- Created a professional relationship with customers, motivating them to return to the company, boosting revenue
- Directed associates during daily store projects, as well as general operation of the store, when functioning as the Manager on Duty
- Provided Star Customer Service at all times
- Oversaw the scheduling needs of the daily operations
- Ensured that cash and safety policies were being followed
- Collaborated with Loss Prevention Department to minimize expenses due to theft and damages
- Designed innovative ways for employees to enjoy working for the company
- Established challenging but obtainable goals that encouraged the team to grow both professionally and personally
- Responsible for the guidelines involved with the opening and closing of the store.
Cashier-Pharmacy technician
Rite Aid Pharmacy
11.2011 - 11.2012
- Assisted pharmacist in all stages of prescription refills
- Verified clients’ insurance information prior to filling prescriptions
- Attended sales floor, answered their inquiries and resolved problems
- Ensured the appearance of the store
- Reconciled cash registered at the end of the shift
- Completed inventory counts.
Swing Manager
McDonald’s Restaurant
09.2011 - 11.2012
- Scheduled and directed staff in daily work assignments to maximize productivity
- Proficiently resolved problems or concerns to the satisfaction of all parties involved, always prioritizing the customer
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Opened and closed store.
Brand Manager Assistant (Internship)
Toyota Dealer/Corporation Flores
10.2009 - 04.2010
- Assisted brand managers with administrative duties: scheduled meetings and organized their calendars, responsible for daily sale charts, surveyed customer satisfaction by phone, provided monthly inventory reports, placed purchase orders.
Education
Bachelor in Business Management -
Technological University of Honduras
01.2010
Skills
- Word
- Excel
- Power Point
- Outlook
- Customer Relations
- Problem solving skills
- Organization
- Multi-tasking
- Proactive
- Accountability
- Team player
- Bilingual (English and Spanish)
Referencesavailable
True
Timeline
Process Assistant
Amazon
04.2021 - Current
Supervisor
Fast Park & Relax
03.2018 - 12.2020
Customer Service Area Supervisor
Kohl’s Department Store
04.2017 - 06.2018
Area Supervisor
Ross Dress for Less
03.2013 - 03.2017
Cashier-Pharmacy technician
Rite Aid Pharmacy
11.2011 - 11.2012
Swing Manager
McDonald’s Restaurant
09.2011 - 11.2012
Brand Manager Assistant (Internship)
Toyota Dealer/Corporation Flores
10.2009 - 04.2010
Bachelor in Business Management -
Technological University of Honduras