Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

JENNIFER MENGES

Greenbank

Summary

Dynamic Revenue Integrity Training Specialist at Whidbey Health, skilled in training program development and employee development. Proven ability to enhance operational efficiency and foster team collaboration, ensuring compliance and quality assurance. Recognized for exceptional organization and analytical reasoning, driving impactful training initiatives that elevate patient care standards.

Experienced Billing Supervisor familiar with solving both simple and complex problems with a resourceful and adaptable approach. Offering many years of experience and familiarity with organizational needs.

Overview

15
15
years of professional experience

Work History

Revenue Integrity Training Specialist

Whidbey Health
07.2024 - 08.2025
  • Trains new employees and arranges on-the-job training.
  • Maintains role-based training content, instructional materials, and workflow/operational feedback for new and existing training, including meeting deliverable dates, independently or with team members.
  • Conduct training, and support the proper utilization of ancillary platforms. This may include applications for registration, scheduling, patient check-in, claims processing, claims denials and payments, and patient payments.
  • Maintains knowledge of and up-to-date processes for Revenue Cycle and Professional Billing, and proactively continues to educate self to provide quality care and improve professional skills to support the organization.
  • Organizes, plans, and presents various forms of training and development using various forms and formats. Training may include group classroom training, one-on-one training, and online training.
  • Creates and/or acquires training procedures, manuals, guides, and course materials.
  • Identifies training and development opportunities, and works with senior leadership to create new training initiatives.
  • Triage and resolve requests for training and support needs for revenue cycle and operations teams, as needed.
  • Maintains records of training, development activities, and attendance.
  • Maintains knowledge of the latest trends in training and development.
  • Work in close collaboration with Operation and Revenue Cycle leaders to identify goals and desired outcomes.
  • Provides individualized support to learners as needed, and as requested.

PAS Interim Manager

Whidbey Health
07.2023 - 07.2024
  • Provides leadership for Patient Access and adheres to organization Policies & Procedures, standards of behavior, and corporate compliance.
  • Serves as model for staff and encourages teamwork with other departments.
  • Supervises the Emergency Department, Direct Access, Patient Estimate Services, Insurance Verification.
  • Trains new employees and arranges on-the-job training.
  • Responsible for hiring, coaching, and otherwise developing direct reports and creating or ensuring creation of a structure for employee onboarding and ongoing development.
  • Demonstrates a commitment to exceptional customer satisfaction to all parties.

PAS Supervisor

Whidbey Health
01.2023 - 07.2023
  • Works cohesively with the Department Manager/Director to provide quality patient care setting.
  • Utilizes judgment, decision-making, and customer service skills to serve employees, patients, and providers congruent with hospital policies, union contracts and Whidbey Health clinical service practices.
  • Prepares weekly/monthly reporting related to clinic metrics as assigned by supervisor.
  • Attends meetings as a department representative.
  • Reports facility/technical issues to EVS/IT Departments as appropriate.
  • Acts as a liaison with other departments to identify and support problem-solving and promote collaboration.
  • Assists manager/director to develop standard work processes for staff across all areas.
  • Completes functions of clinical or office support staff as needed dependent on staffing levels.
  • Supports manager in monitoring for corporate compliance and infection control.
  • Participates in audit process as assigned.
  • Reports workplace events in accordance with Whidbey Health Quality and Risk Management policies.
  • Maintains a clean work environment.

PFS Supervisor

Whidbey Health
11.2022 - 01.2023
  • Works cohesively with the Department Manager/Director to provide quality patient care setting.
  • Utilizes judgment, decision-making, and customer service skills to serve employees, patients, and providers congruent with hospital policies, union contracts and Whidbey Health clinical service practices.
  • Prepares weekly/monthly reporting related to clinic metrics as assigned by supervisor.
  • Attends meetings as a department representative.
  • Reports facility/technical issues to EVS/IT Departments as appropriate.
  • Acts as a liaison with other departments to identify and support problem-solving and promote collaboration.
  • Assists manager/director to develop standard work processes for staff across all areas.
  • Completes functions of clinical or office support staff as needed dependent on staffing levels.
  • Supports manager in monitoring for corporate compliance and infection control.
  • Participates in audit process as assigned.
  • Reports workplace events in accordance with Whidbey Health Quality and Risk Management policies.
  • Maintains a clean work environment.

PFS Rep

Whidbey Health
03.2022 - 11.2022
  • Electronically and manually bills all accounts timely, to include but not limited to insurance and self-pay account.
  • Contacts the patient or guarantor for further information to collect on the account or to resolve the account.
  • Accepts payments made over the phone from patient or guarantor.
  • Works closely with Third Party Payers, Collection Agencies, and Attorneys as needed.
  • Works through daily Queue and reports within established target levels for department productivity.
  • Understands and can articulate financial assistance policy to the patient or guarantor.
  • Completes indicator reports on a timely basis.
  • Reviews accounts and remittance to ensure correct payment.
  • Processes technical denials.
  • Provides prompt and courteous service to all visitors and callers to the Patient Financial Services department.
  • Resolves accounts or inquiries or identifies and transfers to the appropriate party to assist further.

Lead Tutor

Aptitude Habilitation Services
Oak Harbor
10.2010 - 08.2021
  • Work 1:1 with children with Autism ages 3-16 implementing Behavior therapy in various home and community settings.
  • Assist with parent and other Caregiver training as well as gathering accurate data to inform ongoing assessment and progress.
  • Communicate effectively with clients, and supervisors regarding needs of clients, schedules, meeting times and overall support coordination for ongoing access to therapeutic resources.
  • Supervise other staff in data collection and ongoing training.

Patient Registrar

Whidbey Health
04.2017 - 03.2021
  • Provide high degree of professional, consistent customer service.
  • Answer phones and register patients.
  • Verify insurance and ensure accurate patient demographics.
  • First point of contact for patients.
  • Input incoming orders to review and approve.

Education

Real Estate License -

RockWell

Skills

  • Policy and program development expertise
  • Analytical reasoning
  • Culturally competent care
  • Exceptional organization
  • Effective time management
  • Organized calendar management
  • Superior attention to detail
  • Patient and family advocacy authority
  • Customer oriented
  • HIPAA compliance
  • Knowledge of behavioral disorders
  • Filing and data archiving
  • Self-sufficient and confident
  • Patient scheduling
  • Quality assurance
  • Highly observant
  • Positive and optimistic
  • Training development
  • Revenue cycle management
  • Team collaboration
  • Scheduling optimization
  • Performance evaluation
  • Effective communication
  • Problem solving
  • Customer relationship management
  • Training program development
  • Performance assessment
  • Employee development
  • Classroom experience
  • Finance

Volunteer Experience

  • 4-H Leader, 01/01/18, 12/31/20, Island County
  • President, 01/01/21, Current, Central Whidbey Volleyball Association

Timeline

Revenue Integrity Training Specialist

Whidbey Health
07.2024 - 08.2025

PAS Interim Manager

Whidbey Health
07.2023 - 07.2024

PAS Supervisor

Whidbey Health
01.2023 - 07.2023

PFS Supervisor

Whidbey Health
11.2022 - 01.2023

PFS Rep

Whidbey Health
03.2022 - 11.2022

Patient Registrar

Whidbey Health
04.2017 - 03.2021

Lead Tutor

Aptitude Habilitation Services
10.2010 - 08.2021

Real Estate License -

RockWell

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JENNIFER MENGES